Customer Service Representative
2 weeks ago
Goldfish Swim School Core Values:
- We go above and beyond with every detail to create a GOLDEN EXPERIENCE
- We believe in nurturing a culture that provides WOW CUSTOMER SERVICE.
- We do the right things, make the right decisions and treat people with INTEGRITY, COMPASSION, and TRUST.
- We meet and exceed expectations, so you see EXTRAORDINARY RESULTS.
- We make a big deal about lifes accomplishments by remembering to CELEBRATE
Benefits:
- Leadership roles
- Flexible hours
- Great pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must pass background examinations (included with training)
Reports to: Assistant General Manager Dry Side
FLSA Status: Non-exempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company.
Duties and Responsibilities include the following. Other duties may be assigned.
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Conducts sales calls for prospective members.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties. Supervises birthday party staff.
- Resolves customer concerns/complaints using a professional approach.
- Assists clients with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
- Updates informational displays with accurate and timely promotions and literature.
- Makes collection calls to resolve open account problems.
- Prepares twice daily student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas.
- Our pools are disinfected with chlorine to provide the safest swimming environment
- The CDC states that proper operation, maintenance and disinfection of the water with chlorine should remove or inactivate the virus
- Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus.
- Industry experts note that indoor pools are far superior at minimizing virus transmission than most indoor spaces.
High school diploma or GED. Some college education is preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.
Certifications and licenses:
CPR, First Aid and AED certifications required.
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