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Customer Service Representative

2 months ago

Rancho Cucamonga, United States Kinetic Personnel Group, Inc Full time

Kinetic Personnel Group has partnered with a manufacturing facility to recruit for a Customer Service Representative for an immediate opportunity.

Job Description:

We are currently seeking a dedicated and experienced Customer Service Representative with a background in the manufacturing industry. The ideal candidate will have 3-5 years of experience in assisting callers with order inquiries, updates, and problem-solving. This role requires close interaction with the production department to ensure on-time deliveries and accurate invoicing.

Qualifications:

  • 3-5 years of experience in customer service within the manufacturing industry.
  • Strong problem-solving skills and the ability to handle difficult situations with professionalism.
  • Excellent communication skills, both verbal and written.
  • Bilingual in Spanish is a plus.
  • Experience with ERP/MRP software.
  • Experience with RMA (Return Merchandise Authorization) processing.
  • Ability to work collaboratively with cross-functional teams.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and manage time effectively.

Benefits:

  • Medical, Dental, Vision, 401K