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Customer Success Manager
3 months ago
My client is a 150 employee global MarTech, SEO and client reviews SaaS company. They have a 30 employee team in the US and are rapidly growing. They work with both mid market and enterprise clients globally with a high focus in the travel and automotive space and clients like TripAdvisor, Priceline and more.
Client Details
My client is a 150 employee global MarTech, SEO and client reviews SaaS company. They have a 30 employee team in the US and are rapidly growing. They work with both mid market and enterprise clients globally with a high focus in the travel and automotive space and clients like TripAdvisor, Priceline and more.
Description
Play a cross functional role in the after sale function
Manage mid market tier accounts and long term client relationships
Manage client relationships and focus on retention
Work closely with the sales team to manage renewals and expansion opportunities
Work closely with clients to ensure product satisfaction, retention and renewal
Work through any key issues with your clients
Conduct monthly and quarterly business reviews with clients
Identify and manage high risk clients to minimize churn
Actively stay up to date on market and industry trends
Utilize the CRM system to manage client relationships and data
Work closely with your manager to relay client feedback, concerns, etc.
Profile
2-5 years of prior customer success, customer support, sales or account management experience in a B2B software, SaaS environment
MarTech experience is a plus - working with Marketing, Sales, GTM points of contact at customer organizations
Experience in a client facing role - managing customer relationships in a goal oriented environment
Start up experience / entrepreneurial spirit
Customer oriented skillset and a desire to deliver your clients a best in class solution
Experience managing complex value based client relationships
Job Offer
$70k-90k base - based on experience
Bonus
Full Benefits package
Hybrid office / WFH structure - here to stay
Office in the North End of Boston
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
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