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Call Center Representative

1 month ago

Fort Worth, United States Airco Service Full time

Customer Experience Agent (Call Center) NOTE: Working a consistent Saturday or Sunday, and/or working until 7PM may be required for weekdays. Four day 10 hour shift options are available. Pay Rate: $16.00-$19.00 /hr DOE, + bonuses after 90 days This position is in office. As a Customer Service Representative with our growing company, we will work with you every step of the way because we believe we can only be as successful as our employees. The AirCo Team is looking for self-motivated, upbeat, POSITIVE professionals to join the team. Individuals that can be trusted to provide customer service to both internal and external customers are encouraged to apply. When our customers call the office, they can hear our smiles through the phone. We are a happy, energetic, SMILING team that provides exemplary service to our valued customers Work Hours: Our hours of operation are Monday to Saturday from 7:00 AM to 8 PM. Potential applicants must be open to all shifts within these hours. Benefits: Medical, Dental, Vision, Paid Vacation, Paid Holidays, 401K Required Qualifications: High school diploma or its equivalent Positive attitude Strong work ethic Professional and energetic communication Customer service knowledge with strong follow up skills Excellent attendance Microsoft Word, Excel and Outlook knowledge Working knowledge of construction and HVAC industries preferred Service Titan experience a plus Job Duties: Take incoming customer calls Make outbound calls (no cold calling) Scheduling service and maintenance appointments Claiming rebates Registering HVAC equipment Communicate with customers and staff to keep jobs running smoothly Dispatching technicians based on customer needs Verify/invoice daily Work Orders as complete and accurate Follow up with customers on completed jobs and problem jobs to ensure customer satisfaction Able to meet month end deadlines #J-18808-Ljbffr