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Overnight Hotel Manager

4 months ago

Kennedy Space Center, United States HYATT Hotels Full time
Summary:
The ideal Overnight Hotel Manager ensures a smooth operation during the night shift. The Overnight Hotel Manager responsibilities are as listed below but not limited to:

Checking Guests In and Out: The Overnight Hotel Manager is responsible for efficiently checking guests in and out, ensuring a seamless arrival and departure process.

Guest Inquiries and Complaints: They promptly respond to guest inquiries and address any complaints or concerns that arise during the night.

Managing Reservations and Room Assignments: The manager coordinates room assignments based on reservations and guest preferences.

Coordinating with Housekeeping and Maintenance Staff: They work closely with housekeeping and maintenance teams to ensure rooms are clean, well-maintained, and ready for guests.

Safety and Security: The Overnight Hotel Manager ensures the safety and security of both guests and the hotel property.

Staff Management: The Overnight Hotel Manager will oversee the front desk personnel, security and overnight cleaning team.

Emergency Response: In case of emergencies, the manager responds promptly and provides necessary assistance.

Qualifications:
Experience:

•Prior experience in the hospitality industry is essential, preferably in a Front Office role.

•Strong customer service skills, communication, leadership, problem-solving, and flexibility are crucial for this role.

•Ability to work a flexible schedule including weekends and holidays

The Overnight Hotel Manager ensures every guest has a pleasant and safe stay, making it a vital position in the hospitality industry If you feel this is the right fit for you, click below and apply to join our team