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Overnight Guest Services Representative

2 months ago

Kennedy Space Center, United States Wyndham Hotels & Resorts Full time
Job Summary

The Overnight Guest Services Agent is responsible for providing exceptional service to guests during their stay, ensuring a seamless and memorable experience. This role requires a high level of attention to detail, effective communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and concerns in a timely and professional manner.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency in handling room assignments, payments, and other related tasks.
  • Manage guest requests, resolving issues and providing solutions in a courteous and respectful manner.
  • Maintain a clean and organized work area, adhering to hotel standards and protocols.
  • Collaborate with other hotel departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Stay up-to-date on hotel services, amenities, and promotions, providing guests with accurate information and recommendations.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to multitask, prioritize tasks, and work in a fast-paced environment.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer

Wyndham Hotels & Resorts is committed to providing a positive and supportive work environment, with opportunities for growth and development. As a member of our team, you will enjoy a competitive salary, comprehensive benefits package, and the chance to work with a global leader in the hospitality industry.