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Overnight Guest Services Representative

2 months ago

Kennedy Space Center, United States Wyndham Hotels & Resorts Full time

Job Summary

The Overnight Guest Services Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities

  • Provide attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Process guest check-ins and check-outs in a friendly and efficient manner
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
  • Review Front Office log and Trace File daily
  • Follow all cash handling and credit policies
  • Be aware of all rates, packages, and special promotions
  • Be familiar with hospitality terminology
  • Have knowledge of emergency procedures and assist as needed

Requirements

  • High School diploma or equivalent required
  • College coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Computer experience required
  • Customer service experience preferred

Working Conditions

  • Flexible and long hours sometimes required
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
  • Ability to stand during entire shift

About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 21 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio delivers just that.