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Hilton Hotels
2 months ago
Job Summary
We are seeking a highly skilled and courteous Guest Service Agent to join our team at Hilton Hotels & Resorts. As a key member of our overnight shift, you will be responsible for providing exceptional hospitality and service to our guests.
Key Responsibilities
- Guest Registration and Check-out
- Greet and register guests promptly and efficiently, ensuring a seamless and welcoming experience.
- Check guests out of the hotel in a timely and courteous manner, addressing any questions or concerns they may have.
- Issue Resolution
- Respond promptly and professionally to any challenges or issues that guests may encounter during their stay, providing solutions and alternatives when necessary.
- Upselling and Service Promotion
- Offer upgrades and showcase hotel services and amenities to guests, highlighting the value and benefits of our offerings.
Requirements
- Passion for providing exceptional hospitality and service.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and conflict resolution skills.
About Us
Hilton Hotels & Resorts is a leading global hospitality company dedicated to delivering exceptional guest experiences. We are committed to providing a welcoming and inclusive environment for our guests and team members alike.
