Part-time Customer Service Rep at Oglebay Institute Museum

4 weeks ago

Wheeling, United States AlignHR Full time

Ready to make history and inspire visitors? The Oglebay Institute Museum is seeking a dynamic and enthusiastic part-time Customer Service Representative to join our team. If you have a passion for art, history, and providing exceptional visitor experiences, this is the perfect opportunity for you Apply today and be part of a legacy that celebrates the past while embracing the future.

Hours/Week

Generally, works 21-28 hours per week. This may include day, evening, and/or weekends and subject to change seasonally. Must be flexible.

Pay Rate: $8.75/hour

Job Purpose

The Customer Service Representative is tasked with executing all customer service functions at the museum. This role necessitates engaging with the public in an efficient manner ensuring a positive experience for all visitors. The employee must possess fundamental computer literacy to manage various administrative tasks, demonstrate initiative in addressing visitors' needs and inquiries, and exercise sound judgment in resolving any issues that may arise. An understanding of museum practices, policies, and organizational structure is essential to provide accurate information and support to visitors.

Essential Job Duties

  • Prepares the Museum for opening and closing (i.e., setting up cash register for beginning of day, balancing cash drawer at close of day, turning on lights, etc.)
  • Serves as greeter for visitors to the Museums and collects admission fees.
  • Takes reservations and collects fees for Museums events such as classes, programs, and tours as well as membership contributions for Oglebay Institute.
  • Maintains an accurate record of daily attendance/participation figures and tabulates daily, weekly, and monthly.
  • Maintains an accurate daily record of monies received at the reception desk.
  • Receives and directs incoming calls. Takes messages as needed.
  • Informs the Assistant Director of Museums, or the museum's Curator, of any problems he/she observes related to the museums' structures or collections such as leaks, damage, etc.
  • Keeps self-apprised of event calendars provided for the departments of Oglebay Institute and Oglebay Park.
  • Serves as information resource for all Oglebay Institute programs.
  • Adheres to all organizational policies, procedures, and guidelines.
  • On occasion, other duties may be required to meet the needs of the organization.

Physical Demands

The employee must have the mobility to navigate the institute's premises, including standing, walking, and occasionally using stairs. Must have the ability to lift and carry materials as needed, maintain manual dexterity for handling paperwork and operating computer systems, and have adequate visual and auditory abilities for effective communication with customers. While much of the role involves active engagement, there may be occasions requiring extended periods of sitting.

Work Environment

The employee works within both indoor and outdoor settings, facilitating interactions with patrons during various institute events and activities. While the role primarily involves customer engagement and administrative tasks, individuals should be prepared for occasional manual tasks, such as lifting and carrying materials.

Qualifications

Education and Experience: Must have a high school diploma or GED. Must have prior experience in customer service roles. Basic computer and data entry skills, including proficiency in Microsoft Office applications.

DISCLAIMER: This description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Oglebay Institute is an Equal Opportunity Employer including disability and protected veteran status

  • Guest Services Ambassador

    1 month ago

    Wheeling, West Virginia, United States Oglebay Full time

    Job SummaryWe are seeking a skilled Guest Services Ambassador to join our team at Oglebay. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience.Key Responsibilities:Provide personalized assistance to guests, including arranging reservations,...

  • Bellman Assistant

    1 month ago

    Wheeling, West Virginia, United States Oglebay Full time

    Job SummaryWe are seeking a highly skilled and courteous Bellman to join our team at Oglebay. As a key member of our front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.Key Responsibilities:Provide exceptional guest service by assisting with luggage, directions, and other requestsEnsure the cleanliness and...

  • Valet Parking Attendant

    1 month ago

    Wheeling, West Virginia, United States Oglebay Full time

    Job SummaryOglebay is seeking a skilled Valet Attendant to provide exceptional customer service to our guests. As a Valet Attendant, you will be responsible for parking and retrieving cars, ensuring vehicle safety, and managing valet parking tickets/guest keys.Key Responsibilities:Promptly greet guests upon arrival and open guest doors.Park and retrieve...

  • Executive Steward/Conference Services Set-Up Manager

    4 weeks ago

    Wheeling, West Virginia, United States Oglebay Full time

    Job DescriptionOglebay seeks a highly skilled and experienced Conference Services and Stewarding Manager to join our team. This role will oversee the direction and supervision of the Conference Services and Stewarding teams, ensuring seamless execution of events and maintaining the highest standards of cleanliness and organization.Key Responsibilities:Direct...

  • Housekeeping Room Attendant

    1 month ago

    Wheeling, West Virginia, United States Oglebay Full time

    Job SummaryOglebay is seeking a highly motivated and detail-oriented Housekeeping Room Attendant to join our team. As a key member of our housekeeping team, you will be responsible for ensuring the cleanliness and maintenance of our guest rooms and cottages.Key Responsibilities:Clean and maintain guest rooms and cottages to a high standardRestock supplies...

  • Culinary Operations Manager

    4 weeks ago

    Wheeling, West Virginia, United States Oglebay Full time

    Job DescriptionOglebay is seeking a highly skilled Banquet Sous Chef to join our culinary team. As a key member of our kitchen staff, you will be responsible for managing a part or all of the culinary operations in Food & Beverage, and assisting in overall management of the kitchen.Key Responsibilities:Collaborate with the Executive Chef and Executive Sous...

  • Maintenance Technician

    4 weeks ago

    Wheeling, West Virginia, United States Oglebay Full time

    Job SummaryOglebay is seeking a skilled Maintenance Technician to join our team. As a key member of our facilities team, you will be responsible for maintaining the assets of our park, ensuring that all equipment and systems are functioning properly.Key Responsibilities:Respond to guest repair requests and resolve maintenance issues with minimal...

  • Executive Culinary Manager

    1 month ago

    Wheeling, West Virginia, United States Oglebay Full time

    Job OverviewOglebay is seeking a highly skilled Sous Chef to join our culinary team. As a key member of our kitchen operations, you will be responsible for managing a part or all of the culinary operations in Food & Beverage, and assisting in overall management of the kitchen.Key ResponsibilitiesCollaborate with the Executive Chef and Executive Sous Chef to...

  • Wilson Lodge Bartender

    6 months ago

    Wheeling, United States Oglebay Full time

    The Bartender is responsible for mixing and serving drinks to guests, and ensuring legal age limits for all alcohol consumption. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Maintain a commitment to customer service and guest satisfaction Mix ingredients to prepare cocktails and other beverages according to...

  • Culinary Assistant

    3 weeks ago

    Wheeling, West Virginia, United States Oglebay Full time

    Job DescriptionOglebay is seeking a skilled Culinary Assistant to join our team. The ideal candidate will have a strong background in food preparation and a passion for delivering exceptional culinary experiences.Key Responsibilities:Assist in the preparation and presentation of food and beveragesSupport the culinary team in maintaining a clean and organized...

  • Culinary Team Member

    4 weeks ago

    Wheeling, West Virginia, United States Oglebay Full time

    Job SummaryOglebay is seeking a skilled Culinary Team Member to join our culinary team. The successful candidate will assist the kitchen leadership with the direction, preparation, and service of all foods in the culinary area assigned to.Key ResponsibilitiesAssist in the preparation and presentation of food to meet culinary standards.Follow recipes and...

  • Customer Service Representative

    4 weeks ago

    Wheeling, West Virginia, United States Oglebay Full time

    Key Responsibilities:Serving Guests: Provide exceptional customer service by greeting and serving guests quality beverages and food products.Point of Sale Operations: Prepare bills for beverages using the point of sale system and balance receipts and payments.Merchandise Display: Arrange merchandise on counters to promote sales and maintain a clean and...

  • Executive Steward/Conference Services Set-Up Manager

    3 days ago

    Wheeling, United States Oglebay Full time

    Job DescriptionJob DescriptionThe Steward and Conference Services Manager will direct and supervise the Steward & Conference set up teams.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Knowledge of all equipment and chemicals used in the cleaning of the kitchen. Knowledge of all areas of the resort.Assist in the...

  • Fine Dining Upscale Restaurant Server

    4 months ago

    Wheeling, United States Oglebay Full time

    The Restaurant Server will serve all guests in our Upscale Chophouse while striving to exceed any and all of the guests' expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Present menu, answer questions, and make suggestions regarding food and service Write out order on check Relay order to kitchen Serve...

  • Fine Dining Upscale Restaurant Server

    5 months ago

    Wheeling, United States Oglebay Full time

    The Restaurant Server will serve all guests in our Upscale Chophouse while striving to exceed any and all of the guests' expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Present menu, answer questions, and make suggestions regarding food and service Write out order on check Relay order to kitchen Serve...

  • Server

    6 months ago

    Wheeling, United States Oglebay Full time

    The Restaurant Server will serve all guests in dining establishment while striving to exceed any and all of the guests expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Present menu, answer questions, and make suggestions regarding food and service Write out order on check Relay order to kitchen Serve...

  • Bellman

    2 months ago

    Wheeling, United States Oglebay Full time

    Assists guests with all aspects of arriving, locating room, and departing of the resort. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Continually strive to ensure a quality guest experience by providing a clean, safe, welcoming facility at all times Assist guests with arrival by welcoming in a friendly,...

  • Bellman

    2 months ago

    Wheeling, United States Oglebay Full time

    Assists guests with all aspects of arriving, locating room, and departing of the resort. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Continually strive to ensure a quality guest experience by providing a clean, safe, welcoming facility at all times Assist guests with arrival by welcoming in a friendly,...

  • Part-Time Food Service Worker

    2 weeks ago

    Wheeling, United States Cura LLC Full time

    Part-Time Food Service Worker Job Reference Number: 25640 Employment Type: Part-Time, Onsite Segment: Healthcare Brand: Cura-Hospitality State: West Virginia (US-WV) Why work for Cura Hospitality? No Late-Night Shifts! Weekly Pay! Free Meals! Work/Life Balance! Competitive Benefit Packages! Employee Referral Bonus! 401K & Company Match! Elior North...

  • Customer Service Representative

    4 weeks ago

    Wheeling, Illinois, United States Walgreens Full time

    Key Responsibilities:Deliver exceptional customer service by modeling a distinctive and delightful experience.Process sales on assigned cash register and provide courteous, fair, friendly, and efficient checkout service.Recommend items for sale to customers and suggest trade-up and/or companion items.About the Role:As a Customer Service Associate at...