Bellman

Assists guests with all aspects of arriving, locating room, and departing of the resort.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Continually strive to ensure a quality guest experience by providing a clean, safe, welcoming facility at all times
• Assist guests with arrival by welcoming in a friendly, professional manner
• Remove luggage from vehicles and place on baggage carts
• Open car and hotel doors for guests
• Delivery of luggage to rooms
• Delivery of guest laundry, messages, etc.
• Explains to guests operating procedures of TV and HVAC controls
• Assists with room charges
• Give directions to Resort and area sites or attractions
• Drives guest shuttle to property activities/restaurants
• Stores luggage for guests pending room occupancy
• Assists guests transporting luggage from room to vehicle at check out
• Follows directions of Front Desk Supervisor to assist guests
• Provide direction to all lodge rooms, meeting rooms, dining areas, public spaces, vending, and restrooms in a professional courteous manner
• Knowledgeable of all daily activities on property
• Maintain cleanliness of public lobbies, hallways and restrooms
• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

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