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Software Support Specialist

2 months ago

Cleveland, United States Routeware Full time

**Software Support Specialist**

* Cleveland, OH - Remote OK

* Full-Time

* Software Support Specialist

Routeware Global is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Routeware Global employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one solution to municipal and private waste haulers and other fleet services. As part of an essential, growing industry, we seek solution-oriented team players who want to have a positive impact on the environment while working in a dynamic, fast-paced, collaborative, and fun environment that appreciates innovation and initiative.

RouteOptix, part of Routeware Global, serves a number of vertical markets within the waste management sector and provides customer management, routing, mapping, billing & A/R software including integration to Android devices. Our company is growing and we are seeking a customer-service-oriented individual to join our team.

**POSITION OVERVIEW:**

We have an exciting opportunity for an outgoing, customer-service-focused, and results-oriented team player. In this impactful role, you will work with a small tight-knit team that is part of a stable and successful global company. This position will require strong initiative, exceptional communication skills, and the ability to juggle competing priorities.

**RESPONSIBILITIES:**

* Comprehensive user support with the ability to meet customer service deliverables and consistently exceed customer expectations.

* Contribute to the overall success of the company by leading by example and sharing best practices.

* Communicating and collaboration with team members at all levels of the organization

* Excellent active listening skills to understand and resolve customer issues.

* Ability to research, gather information and create solutions.

* A strong understanding of technology and the ability to learn quickly to understand the nuances of each vertical market.

* Organizing and coordinating schedules.

**QUALIFICATIONS:**

* Minimum of 3 years prior experience in customer service, preferably in software support.

* Bachelor's degree or equivalent work experience.

* Computer literate and familiar with Microsoft Office/Google Suite, desktop applications, database software, and spreadsheets.

* Deadline-driven with the ability to work well under pressure and prioritize workload.

* Exceptional interpersonal and communication skills.

* Highly organized and with strong attention to detail.

* Billing software experience preferred.

* Understanding of the Waste Industry preferred.

* Occasional travel may be required.

* Bilingual (French or Spanish) a plus.

**BENEFITS**

* Comprehensive benefits (medical, vision, dental, and life insurance)

* 401K match

* Paid time off (PTO)

* Nine company holidays

This is a full-time role based in Cleveland, OH. Interested parties are encouraged to send a cover letter detailing why you think you would be a great fit, along with an updated resume. Thanks, and we look forward to hearing from you

Routeware Global is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality. All employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, gender (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.