Software Support Specialist

3 weeks ago


Cleveland, Ohio, United States MRI Software Full time

About the Role:

As a Client Support Analyst with MRI Software, you will be the primary point of contact for a diverse range of clients from financial and property management institutions. Your key responsibility will be to analyze complex software issues, engage with our global client base, and provide an exceptional client experience every day.

In this position, you will be required to listen to and empathize with our clients, using your troubleshooting skills, technical expertise, and creativity to meet their needs and deliver a consistent, professional experience.

Key Responsibilities:

  • Analyze complex software issues and provide timely resolutions
  • Engage with clients to understand their needs and deliver a personalized experience
  • Collaborate with internal teams to resolve technical issues and improve client satisfaction
  • Develop and maintain a deep understanding of our software solutions and their applications

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a global leader in real estate software

Requirements:

  • Previous experience in customer service or technical support
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • A passion for delivering exceptional client experiences

Why Join MRI Software?

We are a global leader in real estate software, dedicated to delivering innovative solutions that improve people's lives. Our company culture is built on a foundation of passion, integrity, and inclusion, and we are committed to creating a work environment that is supportive, collaborative, and fun.

At MRI Software, we believe that our employees are our greatest asset, and we are committed to providing them with the tools, resources, and support they need to succeed. If you are a motivated and talented individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.



  • Cleveland, Ohio, United States MRI Software Full time

    About the Role:We are seeking a highly skilled Client Support Analyst to join our MRI Software team. As a Client Support Analyst, you will be the primary point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and issues.In this position, you will have the opportunity to...


  • Cleveland, Ohio, United States MRI Software Full time

    About the RoleWe are seeking a talented Software Development Professional to join our team at MRI Software. As a key member of our development team, you will be responsible for designing and implementing new features, troubleshooting and resolving issues, and ensuring the reliability and performance of our applications.Key ResponsibilitiesDevelop, test, and...


  • Cleveland, Ohio, United States MRI Software Full time

    Software Development EngineerAt MRI Software, we're passionate about creating innovative real estate software solutions that improve people's lives. As a Software Development Engineer, you'll play a crucial role in designing and implementing new features, troubleshooting and resolving issues, and ensuring the reliability and performance of our...


  • Cleveland, Ohio, United States Sherwin-Williams Full time

    About the Role:The Software Release Cycle Support Specialist is responsible for ensuring the successful delivery of software products by supporting the release management process.This role requires the ability to gather release-related inputs from different teams, support documentation for version control, and use communication and collaboration skills with...


  • Cleveland, Ohio, United States PSCI Full time

    Job Summary:PSCI is seeking a highly skilled Software Assurance Specialist to join our team. As a Software Assurance Specialist, you will be responsible for ensuring the quality and safety of our software systems.Key Responsibilities:Evaluate software quality assurance practices against NASA standards and practicesIdentify risks associated with deviations...


  • Cleveland, Ohio, United States Prestige Staffing Full time

    Job Title: Customer Support Specialist Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Prestige Staffing. The ideal candidate will have a proven track record of providing exceptional customer service and support in a software-related environment. Key Responsibilities: * Provide timely and effective support to...


  • Cleveland, Ohio, United States MRI Software Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Manager to join our team at MRI Software. As a key member of our Support group, you will be responsible for leading a team of support agents and ensuring that our clients receive exceptional service.Key Responsibilities:Lead a team of support agents and provide guidance and coaching...

  • IT Support Specialist

    4 weeks ago


    Cleveland, Ohio, United States Softworld, Inc. Full time

    Job Title: IT Support SpecialistSoftworld, Inc. is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key Responsibilities:Provide...


  • Cleveland, Ohio, United States HealthCare Support Full time

    Healthcare Support LPN/LVN Job OpportunityHealthCare Support is actively seeking a LPN/LVN for a 13-week contract located in Cleveland, Ohio. This position offers a unique opportunity to work with a reputable healthcare organization and gain valuable experience in the field.Benefits of Working with HealthCare Support:Immediate enrollment in Health...


  • Cleveland, Ohio, United States Paladin Consulting Full time

    Paladin Consulting is seeking a skilled Enterprise Support Specialist to provide technical assistance to our clients. The ideal candidate will have a strong background in customer service and experience with enterprise-level software support.Provide technical support to end-users via phone, email, and in-personRespond to and resolve technical issues in a...


  • Cleveland, Ohio, United States Ohio Department of Developmental Disabilities Full time

    Job SummaryWe are seeking a highly skilled Software Development Specialist 3 to join our team at the Ohio Department of Developmental Disabilities.Key ResponsibilitiesDesign and implement software applications using various programming languages and technologies.Collaborate with cross-functional teams to identify and prioritize software development...

  • IT Support Specialist

    4 weeks ago


    Cleveland, Ohio, United States LabConnect Full time

    Job SummaryThe IT Support Specialist is responsible for setting up, installing, and troubleshooting technology and software. This position will handle upgrading, servicing, maintaining end-user hardware and software. The role will work closely with end-users to offer training, solutions, and troubleshooting technical and software challenges. Provide services...


  • Cleveland, Ohio, United States Saxon Global Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Saxon Global. The ideal candidate will have experience in troubleshooting and repairing computer hardware and software issues.Key Responsibilities:Provide on-site support for desktop computers and laptopsDiagnose and repair hardware and software issuesConfigure and...


  • Cleveland, Ohio, United States Saxon Global Full time

    Job Description:As a Desktop Support Specialist at Saxon Global, you will be responsible for providing technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of computer systems.Key Responsibilities:Provide technical support to end-users via phone, email, or in-person.Resolve hardware and software issues,...


  • Cleveland, Ohio, United States Prestige Staffing Full time

    Job Summary:The Customer Support Specialist at Prestige Staffing is a key role in ensuring the success of our clients' customers. This position is responsible for delivering exceptional service and support to clients, helping them to get the most out of our software solutions.Responsibilities:Input and update customer data to maintain accurate...


  • Cleveland, Ohio, United States CAI Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at CAI. The successful candidate will be responsible for providing technical support and maintenance for our computer systems.Key Responsibilities:• Provide technical support and maintenance for computer systems• Troubleshoot hardware and...

  • IT Support Specialist

    4 weeks ago


    Cleveland, Ohio, United States Insight Global Full time

    The IT Support Specialist is responsible for maintaining, diagnosing, and repairing hardware and software components. This position will work closely with individuals across all departments throughout the organization in a fast-paced environment.A candidate for this position will be a customer-focused and independent functioning team member who is meticulous...

  • IT Support Specialist

    4 weeks ago


    Cleveland, Ohio, United States Softworld, a Kelly Company Full time

    Job Summary:This is a challenging and rewarding opportunity to join our team as an IT Support Specialist. As a key member of our technical services team, you will be responsible for providing exceptional support to our faculty, staff, and students. Your primary focus will be on troubleshooting and resolving technical issues related to computer hardware,...


  • Cleveland, Ohio, United States Cuyahoga County Juvenile Court Full time

    Job Title: Senior Technical Support SpecialistJob Summary:The Senior Technical Support Specialist is responsible for providing comprehensive technical support in diagnosing and repairing computer equipment, hardware, and software issues within a multi-server, multi-location local area network (LAN) environment.Key Responsibilities:Deliver expert technical...


  • Cleveland, Ohio, United States The Sherwin-Williams Company Full time

    The Sherwin-Williams Company is seeking a skilled IT Technical Support Specialist to join our team. This role will provide support for point-of-sale computing issues, working closely with personnel of all levels of the Company.Key Responsibilities:Provide incident troubleshooting and problem management for the user community.Contribute to process improvement...