Software Support Specialist

2 weeks ago


Cleveland, Ohio, United States MRI Software Full time
About the Role

We are seeking a highly skilled Client Support Analyst to join our MRI Software team. As a key member of our Client Support team, you will be responsible for providing exceptional support to our clients, ensuring their software experience is seamless and efficient.

Key Responsibilities
  • Analyze complex software issues and provide timely resolutions
  • Engage with our worldwide client base to deliver a consistent, professional experience
  • Collaborate with internal teams to resolve client issues and improve software functionality
  • Develop and maintain strong relationships with clients to ensure their ongoing satisfaction
Requirements
  • Previous experience in customer service or technical support
  • Bachelor's degree or equivalent work experience
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer

At MRI Software, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our benefits package includes:

  • Competitive salary and bonus structure
  • Comprehensive health insurance and retirement plan
  • Flexible work arrangements and remote work options
  • Professional development opportunities and training
Why Join Us?

At MRI Software, we are passionate about delivering exceptional software solutions to our clients. We are committed to creating a work environment that is inclusive, supportive, and empowering. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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