Customer Success Manager-Power

4 weeks ago

Rock Hill, United States Atlas Copco Full time

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

THIS NOTICE IS BEING PROVIDED AS A RESULT OF THE FILING OF AN APPLICATION FOR PERMANENT ALIEN LABOR CERTIFICATION FOR THE RELEVANT JOB OPPORTUNITY. ANY PERSON MAY PROVIDE DOCUMENTARY EVIDENCE BEARING ON THE APPLICATION TO THE CERTIFYING OFFICER OF THE DEPARTMENT OF LABOR AT THE FOLLOWING ADDRESS: CERTIFYING OFFICER; U.S. DEPARTMENT OF LABOR; EMPLOYMENT AND TRAINING ADMIN.; OFFICE OF FOREIGN LABOR CERTIFICATION, 200 CONSTITUTION AVENUE, N.W., ROOM N-5311, WASHINGTON, DC 20210.

Job Announcement

Power Technique North America LLC has an opening for a Customer Success Manager - Power to perform the following duties: Drive sustainable profitable growth with major key accounts by driving customer experience to be “first in mind, first in choice” and by controlling profitability of the mix of power and light products including portable gasoline generators, mobile diesel generators, energy storage systems and portable light towers. Drive commercial / pricing strategy in coordination with Business Line Managers. Transform day-to-day business operations and training materials to digital platforms. Provide reporting as needed to give transparency for customers into business processes, including order status tracking by using the company’s ERP system (SAP) and Power BI. Maintain customer contacts and communication inputs and work with the local team for customer success. Improve the market position and competitive situation of the company by suggesting improvements to the Atlas Copco products based on knowledge and field research. Plan seasonal equipment and service requirements with customers and serve as an expeditor for customer orders by making use of Power BI tools and SAP system. Facilitate response to specific customer requests with internal departments and manage control functions to meet and/or exceed customer expectations. Plan and provide product & sales training about customer’s fleet of diesel generators, gasoline generators, diesel and electric light towers, and diesel/electric air compressors. Implement initiatives aimed at improving operational efficiencies through negotiation and coordination with internal and external stakeholders. Plan customer-specific marketing strategies, actions, promotions, and business planning and forecasts. Engage the marketing team to improve the division’s digital communication channels and methods of reaching customers, including improving the company’s digital presence, specifically to improve the customer experience in accessing on-line digital manuals, requests for quotations, product information, etc. Requires approximately 60% domestic and international travel to various locations that cannot be anticipated.

To succeed, you will need

Minimum Requirements: Bachelor’s degree (or foreign equivalent) in engineering, sales, marketing or related field; plus 2 years of experience as a product marketing manager, product manager, product marketing engineer in power products or in technical sales, product marketing, business development management, or business line management in power products and demonstrated experience in: SAP ERP, Power products including diesel and gasoline generators, light towers, and energy storage systems, Air compressors, Good understanding of different success factors in sales strategy, customer buying cycle and ability to translate this into a solid sales process plan.

In return, we offer you

Work Schedule: 40 hours per week/8 a.m.-5 p.m./M-F. Job Location: Rock Hill, SC

Salary: $119,454 per year

Apply:: Send resume to [email protected] with “Ref FA23” in subject line

City

Rock Hill

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