Customer Support Specialist
8 hours ago
Cimplx is a specialized technology firm focused in Human Capital Management and the Affordable Care Act (ACA). The Cimplx ACA suite of products assists clients with maintaining ACA compliance and reporting requirements to the IRS. Located in downtown Rock Hill, we are an energetic company looking for future team members who enjoy a fast-paced, fun work environment. Cimplx is looking for a Customer Support Specialist to assist throughout our busiest season. Working alongside the Product Owner, the Customer Support Specialist will help provide Quality Assurance (QA) testing on the Cimplx Reporting Portal, offer excellent customer support to clients, assist with our Data Formatting services and perform other support related tasks as needed. The ideal candidate has an outgoing personality, the ability to problem-solve, and a willingness to learn. Training on ACA regulations and software requirements is provided, but this position is most ideal for those who are able to independently research information within provided resources.
Job Duties
- General Client Support
- Answer inbound chats, calls and respond to emails
- Assist clients with general questions around completing their ACA filing to the IRS (on site job training provided)
- Research required information using available resources
- Provide general and technical support with navigating clients through the Reporting Portal
- Providing technical support through our LiveChat web based software
- Manage and resolve customer complaints while identifying and escalating priority issues
- Follow up on customer calls where necessary
- Obtain data from clients in various reports and compile/format into required Excel templates
- Use intermediate Excel skills to format data as quickly and accurately as possible
- Work with IT Support to identify, report, and resolve any product bugs or issues
- Assist with QA testing of current products and upcoming updates
- Special projects as needed
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome issues
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Ability to work independently
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- Ability to learn and navigate new software quickly
- Must possess at least intermediate Excel skills - Vlookups and other formulas are heavily utilized in data formatting services
-
Customer Support Specialist
3 weeks ago
Rock Hill, United States Cimplx Full timeDescription Cimplx is a specialized technology firm focused in Human Capital Management and the Affordable Care Act (ACA). The Cimplx ACA suite of products assists clients with maintaining ACA compliance and reporting requirements to the IRS. Located in downtown Rock Hill, we are an energetic company looking for future team members who enjoy a fast-paced,...
-
Customer Support Specialist
3 weeks ago
Rock Hill, United States Cimplx Full timeDescription Cimplx is a specialized technology firm focused in Human Capital Management and the Affordable Care Act (ACA). The Cimplx ACA suite of products assists clients with maintaining ACA compliance and reporting requirements to the IRS. Located in downtown Rock Hill, we are an energetic company looking for future team members who enjoy a fast-paced,...
-
Technical Support Specialist
9 hours ago
Rock Hill, South Carolina, United States Global Help Desk Services, Inc. Full timeJob Summary: We are seeking a highly skilled and bilingual Technical Support Specialist to join our team at Global Help Desk Services, Inc. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients via phone, email, and chat.Key Responsibilities:Resolve technical issues in a timely and efficient...
-
Customer Support Specialist
7 days ago
Pleasant Hill, California, United States Coleman Information Technology Grou Full timeWe are seeking a highly motivated Customer Support Specialist to join our team at Coleman Information Technology Group, Inc. in Walnut Creek, California. This part-time position involves providing basic support to our customers and IT team.Key Responsibilities:Answer and manage multiple phone linesCalendaring and schedulingScanning and document...
-
Bilingual Technical Support Specialist
8 hours ago
Rock Hill, South Carolina, United States Global Help Desk Services, Inc. Full timeGlobal Help Desk Services, Inc. is a growing technical help desk outsourcer dedicated to delivering exceptional service and building strong relationships with our customers.Job Summary:We are seeking a highly skilled Bilingual Technical Support Specialist to join our team. This role requires proficiency in troubleshooting complex technical issues, providing...
-
Customer Service Ambassador
8 hours ago
Rock Hill, South Carolina, United States Enterprise Mobility Inc Full timeOverviewThe Enterprise Support Specialist will provide exceptional customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This role requires gaining knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental...
-
Administrative Support Specialist
1 month ago
rock hill, United States HARTMANN GROUP Full timeGreat opportunity to join a growing team! The Administrative Support Specialist provides versatile support for the marketing team and other departments within the organization. This role will be 80% marketing focus and 20% support for the senior leadership team. This role involves managing administrative tasks, maintaining office/asset organization, and...
-
Administrative Support Specialist
2 months ago
rock hill, United States HARTMANN GROUP Full timeGreat opportunity to join a growing team! The Administrative Support Specialist provides versatile support for the marketing team and other departments within the organization. This role will be 80% marketing focus and 20% support for the senior leadership team. This role involves managing administrative tasks, maintaining office/asset organization, and...
-
Administrative Support Specialist
2 months ago
Rock Hill, United States HARTMANN GROUP Full timeGreat opportunity to join a growing team! The Administrative Support Specialist provides versatile support for the marketing team and other departments within the organization. This role will be 80% marketing focus and 20% support for the senior leadership team. This role involves managing administrative tasks, maintaining office/asset organization, and...
-
Administrative Support Specialist
2 months ago
Rock Hill, United States HARTMANN GROUP Full timeGreat opportunity to join a growing team! The Administrative Support Specialist provides versatile support for the marketing team and other departments within the organization. This role will be 80% marketing focus and 20% support for the senior leadership team. This role involves managing administrative tasks, maintaining office/asset organization, and...
-
Internal Medicine Physician
4 weeks ago
Rock Hill, United States Millbrook Support Services Full timeMillbrook specializes in placing healthcare providers of varying specialties with clients throughout the United States. Want to work for a company that actually invests in your future? Along with offering providers attractive assignments with our world class customer base, Millbrook focuses on value-added training programs to help keep providers up to date...
-
Technical Support Specialist
1 month ago
Rock Hill, South Carolina, United States Global Help Desk Services, Inc. Full timeJob DetailsPosition: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Wed 4:30p-10:30p; Thu-Sat 10:30a-10:30pReports to: Team Lead.About UsWe are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the...
-
RN Continuing Care
1 month ago
Rock Hill, United States HealthCare Support Full timeRN Continuing Care HealthCare Support is actively seeking a RN Continuing Care for a 13-week contract located in Rock Hill, South Carolina. Benefits of this RN Continuing Carewith HealthCare Support: Immediate enrollment in Health Insurance Dental Insurance Life Insurance Employee Assistance Program (EAP) Access to open investment accounts Resources Beyond...
-
Administrative Support Professional
8 hours ago
Rock Hill, South Carolina, United States HARTMANN GROUP Full timeAbout the RoleWe are seeking a highly skilled Administrative Support Specialist to join our team at HARTMANN GROUP. This role offers an exciting opportunity to provide versatile support for our marketing team and other departments within the organization.As an Administrative Support Specialist, you will play a crucial role in ensuring the efficient flow of...
-
Technical Support Specialist
1 month ago
Little Rock, Arkansas, United States Aleron Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Aleron. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our customers in a fast-paced and dynamic environment.Key ResponsibilitiesProvide technical support and assistance to customers via phone, email, and...
-
Customer Service Specialist
3 weeks ago
Morgan Hill, United States Greif Full timeGreif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Job Requisition #: 026640 Customer Service Specialist (Open) Job Description: Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards....
-
Administrative Support Specialist
2 days ago
Rock, United States Manpower Full timeJob DescriptionJob DescriptionJob Title: Administrative Support SpecialistLocation: Negaunee, MI Pay: $14.00 to $18.00 per HourWhat’s the Job?- Customer service with scheduling and info for in-person, phone or online.- Scanning and entering data into software programs (QuickBooks, Jobber etc.) along with filing.- Collect information and enter in...
-
Healthcare Specialist
2 weeks ago
Round Rock, Texas, United States Pain Specialist of America LLC Full timePain Specialist of America LLC is seeking a qualified Nurse Practitioner - APP to support our Round Rock and Cedar Park locations.This role involves performing physical exams, creating patient care plans, ordering diagnostic tests, and administering medicines.Master's degree from an accredited nursing programRN licensure in Texas and board certification by...
-
System Support Specialist
1 week ago
Little Rock, United States PerfectVision Full timePosition Summary: PerfectVision Manufacturing is seeking a dedicated System Support Specialist to be the go-to resource for system related issues on customer-facing platforms including our cutting edge Chuzo and Field Service platforms built on Salesforce platforms. In this role, you will handle troubleshooting, ensure seamless platform functionality, and...
-
Unit Customer Service Specialist
6 months ago
Little Rock, United States Baptist Health of Arkansas Full timeThe Unit Customer Service Specialist / Secretary carries out secretarial duties related to the smooth functioning of their assigned nursing unit. Greet new and existing patients upon their arrival to the unit. Provide a welcome round to the hospital Customer Service Specialist, Customer Service, Specialist, Retail, Healthcare, Patient