Customer Service Clerk

2 weeks ago


Rock Hill, United States AC Mechanical Construction LLC Full time
Job DescriptionJob DescriptionBenefits/Perks
  • Competitive Compensation
  • Medical / Dental  
  • Career Growth Opportunities
 Job SummaryWe are seeking a Customer Service Clerk to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. 

Responsibilities 
  • Receive inbound calls and emails 
  • Identify the reason for the customer’s call, and collect relevant information
  • Use best practices in customer service techniques to develop rapport and build relationships with customers
  • Document all customer interactions
  • process customer payments in person or over the phone
 Qualifications
  • High school diploma/GED
  • Previous experience as a Customer Service Representative or in a similar role is preferred 
  • Comfortable using computers and customer management software
  • Excellent phone and verbal communication skills
  • Ability to work well under pressure
  • Highly organized with the ability to prioritize projects and manage time effectively


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