Systems Support Specialist

3 weeks ago


New York, United States Calamos Asset Management Full time

** Systems Support Specialist (New York City)**

**Job Category****:** Information Technology **Requisition Number****:** SYSTE001199 Showing 1 location **Job Details**

**Description**

****Primary Responsibilities:****

* **Receives and accurately records details of problems called into the Help Desk to include status and resolutions to problems.**

* Coordinates the operations within the television studio and responds to any issues.

* Handles PC setups and configurations in a timely manner.

* Documents nonstandard configurations and installation instructions.

* Installs desktop computer hardware and software including upgrades.

* Provides first and second-level support in the following areas: PC software applications, desktop hardware, network, and data communications; maintains skill level sufficient to provide such support.

* Troubleshoots standard and nonstandard desktop hardware problems and coordinates the repair with the appropriate vendor.

* Handles support for all internal/remote users and ensures they have the proper PC set up and functionality to do their jobs.

* Communicates with System Support Specialists and the Help Desk Manager regarding the status of projects; escalates any issues to the manager.

* Handles promotions within the ActiveBatch / Computer Operations environment.

* Provides afterhours support & 24x7 coverage for both the helpdesk and computer operations teams.

* Vulnerability management

* Performs related duties as assigned.

****

****Preferred Qualifications:****

* **Must be detail oriented.**

* A+ or Network+ certification preferred.

* 2+ years of PC troubleshooting experience.

* Must have at least 2 years supporting C-Level executives /white glove service.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



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