Guest Services Representative

1 month ago


Nashville, United States Schulte Full time
Collegiate Hotel Group®, is seeking a Guest Service Representative to join Graduate Nashville and its brilliant team of hospitality enthusiasts.

JOB DUTIES AND RESPONSIBILITIES
  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned
EDUCATION AND EXPERIENCE
  • Prior Customer Service Experience
  • High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
BENEFITS/ PERKS
  • Work today, get paid today, with Daily Pay
  • Free telemedicine and virtual mental health care access for all team members starting day one
  • Multiple health insurance and life insurance options
  • 401k plan + company match
  • Paid time off for eligible team members
  • Holiday pay/ paid holidays
  • Pet insurance
  • Employee Assistance Program
  • Discounted hotel rooms
  • Savings Marketplace discounts on event tickets, electronics, gym memberships + more


*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.

  • Nashville, United States Schulte Companies Full time

    Schulte Companies - 1111 Airport Center Dr [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and...


  • Nashville, United States Nothing Bundt Cakes Full time

    Benefits: Employee discounts Flexible schedule Opportunity for advancement Nothing Bundt Cakes Nashville is currently hiring part-time and full-time Guest Service Representatives! At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play...


  • Nashville, United States Schulte Companies Full time

    Schulte Companies - 818 18th Avenue South [Front Desk Agent / Concierge] As a Guest Services Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Assist with check-in and check-out procedures; Maintain accurate records and handle cash transactions; Coordinate with...


  • Nashville, United States Gray Line Tennessee Full time

    Downtown Guest Service Representative Position Summary: The role of a Downtown GSR is an integral part of the sightseeing division. The GSR is the face of Gray Line Tennessee to visitors from all around the world. Their objective is to give the guest the very best experience in Nashville by selling the product that best fits their needs. The GSR projects a...


  • Nashville, Tennessee, United States Nothing Bundt Cakes Full time

    Job SummaryWe are seeking a skilled Guest Service Representative to join our team at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for providing exceptional customer service, maintaining a clean and organized bakery environment, and upholding our core values of Servant's Heart, Spirit of a Champion, and Genuine...


  • Nashville, United States Schulte Companies Full time

    Schulte Companies - 535 Rep John Lewis Way S [Front Desk Agent / Concierge] As a Guest Service Representative at Schulte Companies, you'll: Greet guests and provide exceptional customer service; Handle guest inquiries and complaints; Process reservations and check-ins; Assist with luggage and transportation; Maintain cleanliness and organization of lobby and...


  • Nashville, Tennessee, United States Target Full time

    As a Customer Service Representative at Target, you'll create a welcoming experience for every guest, every time. You'll make connections with guests through friendly and genuine conversations, and provide assistance with self-checkout and item scanning. Your goal is to provide exceptional service and ensure a positive shopping experience for all guests.Key...


  • Nashville, Tennessee, United States Ladybird Taco Full time

    Job OverviewLadybird Taco is seeking a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer experiences and ensuring that every guest leaves feeling valued and satisfied.Key ResponsibilitiesMaintain a clean and welcoming environment...


  • Nashville, Tennessee, United States Marriott Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Gaylord Opryland Resort & Convention Center. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests through various communication channels.Key ResponsibilitiesAnswer, record, and process all...

  • Guest Service Agent

    2 months ago


    Nashville, United States Dream Nashville Full time

    The Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay. •To welcome and register all arriving guests, making sure that all pertinent information is obtained ...

  • Guest Service Agent

    2 months ago


    Nashville, United States HYATT Hotels Full time

    Summary: The Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guest needs during their stay. •To welcome and register all arriving guests, making sure that all pertinent information is obtained ...

  • Guest Service Agent

    1 month ago


    Nashville, Tennessee, United States Sonesta International Hotels Full time

    Job SummaryThe Guest Services Agent is a vital member of the hotel team, responsible for delivering exceptional guest experiences and ensuring seamless operations. As the first point of contact for guests, this role requires a high level of professionalism, attention to detail, and excellent communication skills.Key ResponsibilitiesRegister guests, issue...


  • Nashville, Tennessee, United States Taymax Group Full time

    Member Services Representative Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Taymax Group. As a Member Services Representative, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key Responsibilities:Greet members,...

  • Guest Service Manager

    2 weeks ago


    Nashville, United States Goodwin Recruiting Full time

    We have an immediate opening in our luxury hotel for a guest service manager. The ideal candidate will have valet experience or front desk experience or a housekeeping background. We offer a competitive salary range of $70,000 to $80,000 and a great benefit program. Apply now to join a great team! Guest Service Manager Benefits: Competitive salary range...

  • Guest Services Agent

    2 weeks ago


    Nashville, United States Conrad Hotels & Resorts Full time

    Job Summary: Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other...

  • Guest Service Expert

    1 month ago


    Nashville, United States Marriott Full time

    Additional Information Availability Friday-Monday Job Number 24160151 Job Category Food and Beverage & Culinary Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about putting...

  • Guest Service Agent

    4 weeks ago


    Nashville, United States Drury Hotels Full time

    STARTING AT $19 PER HOURProperty Location:300 Korean Veterans Blvd. - Nashville, Tennessee 37201You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo....

  • Guest Service Agent

    4 months ago


    Nashville, United States Drury Hotels Company, LLC Full time

    Starting pay $19 per hour! Property Location: 555 Donelson Pike - Nashville, Tennessee 37214 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So....

  • Guest Service Expert

    1 month ago


    Nashville, United States Marriott International Inc Full time

    Additional InformationAvailability Friday-Monday Job Number24160151 Job CategoryFood and Beverage & Culinary LocationGaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States, 37214VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about putting food...

  • Guest Service Manager

    3 weeks ago


    Nashville, United States Goodwin Recruiting Full time

    We are looking for a strong Guest Service Manager to join our team and oversee all valet service at a luxury hotel property. If you have hotel operations experience, and ideally valet experience, we would love to speak with you. Guest Service Manager Benefits: Salary + bonus potential Excellent health, dental, and vision insurance package PTO Solid growth...