Customer Service Associate

4 weeks ago


Madison, United States The QTI Group Full time

**LOCATION:** Madison, WI **Summary:** If you possess excellent written and verbal communication skills and are detail-oriented, this may be your next career opportunity The QTI Group is assisting our client, a designer and manufacturer of fixtures, in recruiting to hire a **Customer Service Associate**, located on the southeast side of Madison. The primary responsibility of this DIRECT HIRE role is to provide customer service in a manufacturing environment and working directly with customers. This opportunity offers a schedule of Monday through Friday, 8:00 am to 5:00pm and a pay rate of $20+/hour, based on experience.

If this sounds like a position that meets your goals, apply online today

**Responsibilities:**

* Answer all incoming phone calls on a multi-line system, effectively route them and take complete messages

* Handle all daily administrative duties including running reports, sending tracking and inventory information to customers, filing documents and gathering paperwork for internal departments

* Enter orders into computer system quickly and accurately

* Email and phone reach outs to new customers to solicit new business; add new customer contact info to internal email blast platform

* Assist with customer concerns and product inquiries

* Maintain solid customer relationships by fielding questions and concerns with speed and professionalism

* Ensure that all processes and procedures are completed, and quality standards are met

* Become well versed in company products

* Daily monitoring of company's ecommerce website and communication with customers regarding web orders

* Daily monitoring of any order platforms that external customers use

* Monitor office supplies and work with purchasing department to order when needed

* Complete test assemblies of company products as needed

* Perform other duties as assigned

**Qualifications:**

* HS diploma or equivalent required

* 2+ years of experience in a customer service or related role

* Strong computer skills and proficiency operating Microsoft Excel, Outlook and Word are required

* Excellent written and verbal communication skills

* Solid attention to detail skills

* Ability to handle a fast-paced work environment, sometimes stressful situations and deadline pressures as well as plan and carry out responsibilities with minimal direction

* Must have the ability to learn and master company's internal order entry system

* Ability to sit for extended periods of time and lift or move up to 25 lbs.



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