Customer Service

1 week ago

Madison, United States Nashville Toyota North Full time

Are you passionate about cars and providing exceptional customer service? Nashville Toyota North in Nashville, TN is searching for a dynamic Customer Service - Appointment Associate for sales to join our team full-time

This position enjoys a competitive hourly rate of $20 plus personal and team bonuses, along with excellent benefits, including:

  • Medical, dental, and life insurance
  • Paid time off
  • Employee discounts with free unlimited car washes
  • IRA bonus match program
  • Accidental death and dismemberment insurance
  • Christmas fund program and Christmas party
  • Opportunities for advancement
  • Free lunches during Saturday shifts
This is your chance to accelerate your career in a supportive and exciting environment. Get ready to make a real impact and grow with us as a Customer Service - Appointment Associate for sales

WHAT DRIVES NASHVILLE TOYOTA NORTH?

Nashville Toyota North proudly serves drivers from across the Middle Tennessee area. We offer a large selection of new and pre-owned vehicles. We're seeking bright, motivated, and energetic professionals to add to our world-class team. If you feel that your skills would be a valuable asset to our customers, then we want to meet you Join us today for access to competitive compensation, great benefits, and the chance to build the career you've always imagined.

WHAT THE ROLE ENTAILS

In this full-time position, you will work Monday to Friday, ensuring a healthy work-life balance.

As a Customer Service - Appointment Associate for sales, your day starts with handling inbound and outbound customer calls as you provide essential information about our wide range of vehicles and services. You respond to inquiries via phone, email, and chat, ensuring every customer gets timely and accurate responses. Updating our customer database is crucial, as you generate and follow up on leads to maintain high levels of satisfaction. Scheduling showroom appointments and working collaboratively with the sales team to meet targets is a key part of your role. You leverage technology to track interactions and sales activities, all while continuously improving through training and development programs.

WHAT WE NEED FROM YOU
  • Proven experience in customer relations or a similar role
  • Strong phone communication skills and the ability to build rapport with customers
  • Proficiency in using computers and CRM software
  • Highly organized with excellent attention to detail
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and a professional approach to customer inquiries
  • Positive attitude and a strong work ethic

Bilingual abilities would be a plus

Take the first step towards an exciting career with Nashville Toyota North by completing our initial 3-minute, mobile-friendly initial application. It's quick and easy If you qualify, you can expect a follow-up to discuss the next steps in our hiring process.

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