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Customer Service Associate
4 months ago
Company Description
Thoroughbred Express Auto Wash is a conveyorized, tunnel-based, express car wash that offers a clean, shiny, and dry car to every customer. We are the fastest-growing carwash in Southern Kentucky, Indiana, and West Virginia. Our team is at the forefront of the operation, and we want to contribute to their success with opportunities for advancement and ongoing training.
Role Description
This is an on-site role as a Customer Service Associate, located in Madison, IN. This position will help support the day-to-day operations and are responsible for educating and informing customers about the successful operation, benefits, and safety at Thoroughbred Express’ washes.
Key Duties and Responsibilities:
- Focus on providing a positive customer experience.
- Carry out daily duties that ensure the effective operation of a car wash facility in partnership with peers and site management.
- Greet customers with a warm smile, review and educate on services, and assist with payment.
- Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility.
- Direct the Driver into the entrance to the car wash or guides them onto tracks.
- Carry out periodic maintenance of equipment used in washing to keep them in proper working order.
- Perform cleaning of the facility and ensure everything is kept in the appropriate place and organized.
- Assist customers in any area concerning the car wash process.
- Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
- Additional duties as assigned.
Essential Abilities:
- Display courteous, customer service focus, and professional attitude
- Work while standing over long periods (6+ Hours)
- Lift items of moderate weight (10+ pounds)
- Maintain work expectations outdoors in all weather conditions
- Interact ethically with fellow employees and customers
- Possess valid and current driver’s license
- Excellent written and oral communication skills, as well as interpersonal skills Desirable:
- Previous car wash experience preferred, but not required.
