Customer Service Associate

2 weeks ago


Madison, United States Kessenich's Full time

**Position Title**: Customer Experience Team

**Department**: Sales

The Customer Experience Team works with customers who visit Kessenich’s showroom and call for inquiries. These team members ask questions to understand the customers immediate needs and to assess potential opportunities to expand on those needs.

**Essential Functions**:

- Generate connections and solutions for all customers.
- Adherence to process, communication of picking and collaboration with Warehouse Operations.
- Own and measure internal lead generation.
- Forward opportunities for expanded services to Customer Experience Manager to pass on to Outside sales.
- Merchandise products in the showroom to ensure ease of visualized information, including price and code for all internal and external customers
- Collaborate with Customer Experience Manager to alert to stock status of items.
- Assist with Vendor Display rotation.
- Follow up with personal sales cycle to ensure all orders are completed and closed.
- Timely communication to Customer Experience Manager regarding items needing to be returned and items that incur freight damage.
- Collaborate with Customer Experience Manager to ensure customer AR is to date.
- Collaborate with Customer Experience Manager regarding technology to ensure processes are optimized.

**Required Skills & Abilities**:

- Pre-planning and prioritization skills.
- Attentive to detail and accuracy.
- Well organized.
- Cooperative and willing to assist others.
- Professional appearance and demeanor.
- Experience in customer service, sales or operations
- Demonstrate a high level of Customer Service to both internal and external clients.
- Ability to work independently with mínimal supervision.
- Excellent written and oral communication
- Problem-solving
- Follow up
- Dependability
- Accountability
- Must be proficient in Microsoft Word and Excel (beginner level), Outlook.
- Basic understanding of ‘life of a sales order’, intermediate understanding of ERP functions
- Adherence to company Core Values

**Salary**: 44k - 54K

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Intent & Function of Job Descriptions**:
Job descriptions are essential to an effective appraisal system and related decisions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks only incidentally related to each position have been excluded. Requirements, skills, and abilities included have been determined to be the mínimal standards required to successfully perform the positions. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. Kessenich’s maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Pay: $44,000.00 - $54,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift

Weekly day range:

- Monday to Friday

Work Location: In person



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