Snr Customer Service Representative I

3 months ago

Hillsboro, United States ASM Company Full time

ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next.

The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.

Our Global Spares team is seeking a Snr. Customer Service Representative to join their team in ASM America in either Phoenix or Hillsboro Of, Oregon. The qualified individual MUST have experience working within semiconductor or IT industry.

Job Responsibilities:

  • Collaborate with business development and account teams on customer agreement for Spares service levels and execute processes accordingly
  • Responsible for meeting Spares and Logistics customer commitments
  • Maintain good relationship with customers
  • Establish customer supply chain solution and drive operational excellence for Spares parts/tools and refurbish operations, as well as reverse supply chain
  • Drive improvement on the basis of agreed KPI and maintain regular reporting and review of performance
  • Develop opportunities in continuous achievement of efficiency gains
  • Drive improvement on agreed KPI with team members, co-work with Global Logistics department
  • Support account sales/ engineering and comply with business growth
  • Develop and sustain an optimal infrastructure for LPE Business, aligned with company and functional strategy to support account team approach
  • Manage trade off business decisions that is needed to support company and global business unit strategy
Job Requirements:
  • BS degree
  • 5 years of relevant experience in a large international Semiconductor or IT company, with Supply Chain Management, Customer Service or Procurement/Sales background
  • Experienced managing Spares, Customer Fulfillment, and Logistics operations
  • Ability to influence decisions or processes impacting KPI performance
  • Structured and collaborative problem-solving skills leveraging analytics
  • Knowledge of business complexity, supply chain and relevant markets
  • A strategic thinker with strong interpersonal and communication skills, decision making skills, people management skills, project management skills
  • Experience with change management and Continuous Improvement Programs
  • Familiarity with ERP, SAP experience is must

At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.

So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.

  • Customer Service Representative

    4 weeks ago

    Hillsboro, Missouri, United States Domino's Pizza Full time

    Customer Service Role OverviewAt Domino's Pizza, we're looking for a skilled Customer Service Representative to provide an exceptional experience for our customers. Key responsibilities include creating a fun and welcoming environment, taking orders, and upholding our brand image. Additionally, you'll ensure our stores are clean and sanitized for both our...

  • Customer Service Representative

    1 month ago

    Hillsboro, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service RepresentativeAt Domino's Pizza LLC, we're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you'll play a vital role in delivering exceptional customer experiences.Key Responsibilities:Greet customers and provide a positive, engaging...

  • Customer Service Representative

    4 weeks ago

    Hillsboro, Missouri, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionAs a Customer Service Representative at Domino's, you will be responsible for:Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer orders using our technology and Point of Sales System.Create a great customer experience by cleaning, preparing, and maintaining the front of...

  • Customer Service Representative

    4 weeks ago

    Hillsboro, Missouri, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a CSR, you will be the first point of contact for customers who call our store, providing exceptional service and support.Key Responsibilities:Provide professional and courteous service to customers over the...

  • Customer Service Representative

    4 weeks ago

    Hillsboro, United States Apex Systems Full time

    Customer Service RepresentativeApex Systems is seeking a skilled Customer Service Representative to join our team. As a key member of our healthcare client's support team, you will be responsible for providing exceptional customer service to patients, physicians, and other healthcare professionals.Responsibilities:Review medical charts to schedule,...

  • Customer Service Representative

    4 weeks ago

    Hillsboro, United States Insight Global Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Insight Global. As a Contact Center Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and concerns in a timely and professional manner.Key Responsibilities:Answer inbound calls and respond...

  • Customer Service Representative

    4 weeks ago

    Hillsboro, United States Insight Global Full time

    Job Title: Contact Center RepresentativeInsight Global is seeking a highly skilled Contact Center Representative to join their team in Rocklin. As a key member of the client's contact center, you will be responsible for providing exceptional customer service and support to clients via phone, email, and chat.Key Responsibilities:Respond to inbound calls and...

  • Customer Service Representative

    4 weeks ago

    Hillsboro, United States EZCORP Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales and loans, and performing opening and closing store duties.Key Responsibilities:Provide excellent customer service by...

  • Patient Access Representative I

    4 days ago

    Hillsboro, United States Kaiser Permanente Full time

    Job Summary: The Patient Access Representative I is a unique role within the Kaiser Permanente Health System environment. The Patient Access Representative I welcomes the patient into the care delivery setting and initiates the administrative systems that will lay the groundwork for the patients clinical care as well as the financial documentation. The...

  • Customer Service Representative

    3 weeks ago

    Hillsboro, United States Frontier Waste Solutions Full time

    What We Do! We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer services starting with are hardworking Operations team to our Corporate Leadership. Since 2017, Frontier Waste Solutions has continued to grow and...

  • Customer Service Representative

    3 months ago

    Hillsboro, United States Frontier Waste Solutions Full time

    What We Do! We are a Texas Based - Texas Proud waste solutions provider servicing your local residential, commercial and municipal trash and recycling needs. We pride ourselves in providing exceptional customer services starting with are hardworking Operations team to our Corporate Leadership. Since 2017, Frontier Waste Solutions has continued to grow and...

  • Customer Service Representative

    1 month ago

    Hillsboro, United States U-Haul Full time

    Job SummaryWe are seeking a friendly and motivated Customer Service Representative to join our team at U-Haul. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the help they need on their journeys.Responsibilities* Assist customers with U-Haul products and services* Use...

  • Patient Access Representative I

    3 months ago

    Hillsboro, United States Kaiser Permanente Full time

    Description: Job Summary:The Patient Access Representative I is a unique role within the Kaiser Permanente Health System environment. The Patient Access Representative I welcomes the patient into the care delivery setting and initiates the administrative systems that will lay the groundwork for the patients clinical care as well as the financial...

  • Patient Access Representative I

    3 days ago

    Hillsboro, United States Kaiser Permanente Full time

    Description: Job Summary:The Patient Access Representative I is a unique role within the Kaiser Permanente Health System environment. The Patient Access Representative I welcomes the patient into the care delivery setting and initiates the administrative systems that will lay the groundwork for the patients clinical care as well as the financial...

  • Representative, Patient Access I

    1 month ago

    Hillsboro, United States Kaiser Permanente Full time

    Description: Job Summary: The Patient Access Representative I is a unique role within the Kaiser Permanente Health System environment. The Patient Access Representative I welcomes the patient into the care delivery setting and initiates the administrative systems that will lay the groundwork for the patients clinical care as well as the financial...

  • Patient Access Representative I

    3 months ago

    Hillsboro, United States Kaiser Permanente Full time

    Description: Job Summary: The Patient Access Representative I is a unique role within the Kaiser Permanente Health System environment. The Patient Access Representative I welcomes the patient into the care delivery setting and initiates the administrative systems that will lay the groundwork for the patients clinical care as well as the financial...

  • Customer Service Representative

    4 months ago

    Hillsboro, United States Paul Davis Restoration Full time

    Customer Service Representative - CSRFull Job DescriptionPosition: Help our customers and team members in any way needed, with a welcoming and friendly attitude. This position fills many roles and requires a friendly and organized individual who does not mind pitching in wherever the need occurs. What does a CSR with Paul Davis do? Stays in constant contact...

  • Customer Service Representative

    2 days ago

    Hillsboro, United States GXO Logistics Full time

    Logistics at full potential.At GXO, we‘re constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you‘ll have the support to excel at workand the resources to build a...

  • Customer Service Representative

    4 weeks ago

    Hillsboro, Missouri, United States Paul Davis Restoration Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Paul Davis Restoration. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers and clients, ensuring their needs are met with a welcoming and friendly attitude.Key...

  • Customer Service Representative

    4 weeks ago

    Hillsboro, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor area and equipment for the pheresis process, monitoring the donor and the pheresis process, and responding to specific alarms or signals that may occur during the...