Customer Service Representative

3 weeks ago


Hillsboro, Illinois, United States H&R Block Full time

H&R Block is seeking a highly skilled and organized Customer Service Representative to join our team. As a key member of our front-line staff, you will be the first point of contact for our clients, ensuring they receive exceptional service and personalized support.

Job Description

We are looking for an individual who can work effectively in a fast-paced environment, providing top-notch customer service and administration skills. Your main responsibilities will include:

  • Greeting clients in a friendly and inviting manner, ensuring they feel valued and supported throughout their tax preparation experience.
  • Matching clients with the best-suited tax professional for their needs, taking into account their unique requirements and preferences.
  • Scheduling clients according to their preferred schedule, ensuring flexibility and convenience.
  • Handling client exits by ensuring all current and future needs are met, providing a seamless experience from start to finish.
  • Maintaining office cleanliness and organization of resources with team members, contributing to a positive and productive work environment.

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience and qualifications. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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