Current jobs related to Contact Center Representative - Naperville - TEKsystems
-
Contact Center Representative
3 weeks ago
Naperville, United States LaSalle Network Full timeAre you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network has partnered with a not-for-profit company, that is serving individuals, hospitals and medical associations nationwide. They are seeking a Contact Center Representative to join their growing team. The Contact Center Representative...
-
Contact Center Representative
4 weeks ago
Naperville, United States The LaSalle Group Full timeAre you a detail-oriented, proactive individual with a passion for organization and customer satisfaction? LaSalle Network has partnered with a not-for-profit company, that is serving individuals, hospitals and medical associations nationwide. They are seeking a Contact Center Representative to join their growing team. The Contact Center Representative will...
-
Contact Center Agent
4 months ago
Naperville, United States The LaSalle Group Full timeKickstart your career with a new job opportunity! Our client in Naperville is looking for aContact Center Agent to join their team! This technology-driven company provides help with maintenance, repair and home solutions. If you are a Contact Center Agent looking to jump back into the workforce, this is the role for you! Contact Center Agent...
-
Bilingual Contact Center Agent
3 months ago
Naperville, United States The LaSalle Group Full timeKickstart your career with a new job opportunity! Our client in Naperville is looking for a Bilingual Contact Center Agent to join their team! This technology-driven company provides help with maintenance repair and home solutions. If you are a bilingual in Spanishand have the drive to build relationships with customers and upsell, this position for you! ...
-
Call Center Representative
4 weeks ago
Naperville, United States Avenica Full timePosition: Insurance Call Center RepresentativeLocation: Naperville, ILTraining Schedule: 8am-430pm CT (6-10 weeks, same pay during training period)Regular Schedule After Training: Must be flexible to work assigned 8hr shift between 7am-7pm CT, M-F only!Worksite Arrangement: Hybrid, 2-3 days a week in officeStarting Compensation: $20/hrStart date: November...
-
Call Center Representative
4 weeks ago
Naperville, United States Avenica Full timePosition: Insurance Call Center Representative Location: Naperville, IL Training Schedule: 8am-430pm CT (6-10 weeks, same pay during training period) Regular Schedule After Training: Must be flexible to work assigned 8hr shift between 7am-7pm CT, M-F only! Worksite Arrangement: Hybrid, 2-3 days a week in office Starting Compensation: $20/hr Start date:...
-
Naperville, United States HealthCare Associates Credit Union Full timeYou love talking to people?? Then join the Credit Union Difference! We are a not for profit that helps people. In addition to taking care of our members, we take care of our employees with some great benefits: $20.87/hr 35 hour work week. 4 weeks of paid time off. Federal holidays off. Full benefits package 401K (Up to 4.5% matching PLUS 4% employer...
-
Customer Service Representative
3 weeks ago
Naperville, Illinois, United States The LaSalle Group Full timeContact Center RepresentativeWe are seeking a highly skilled and detail-oriented Contact Center Representative to join our team at The LaSalle Group. As a Contact Center Representative, you will be responsible for delivering exceptional customer service to both internal and external members, addressing and resolving member problems and complaints, and...
-
Credit Union Call Center Representative
3 months ago
Naperville, United States The LaSalle Group Full timeHop into spring with a new job opportunity! Our client in Naperville, IL is looking for a Credit Union Call Center Representative to join their team! This member-driven credit union provides their clients with 24/7 access to products and services that will help them achieve their financial goals. Credit Union Call Center Representative Responsibilities: ...
-
Customer Service Representative
3 weeks ago
Naperville, Illinois, United States HealthCare Associates Credit Union Full timeJoin Our Team as a Contact Center RepresentativeWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team at HealthCare Associates Credit Union. As a Contact Center Representative, you will be the first point of contact for our members, providing exceptional service and support to help them achieve their financial...
-
Naperville, United States Oncourse Home Solutions Full timeWho We are Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our...
-
Naperville, United States Oncourse Home Solutions Full timeWho We are Oncourse Home Solutions (OHS) is a people-centric, $400M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.6+ million customers across the U.S. Our...
-
Customer Service Representative
3 weeks ago
Naperville, Illinois, United States Avenica Full timeJob Title: Customer Service RepresentativeAt Avenica, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service to our clients through prompt and professional phone interactions.Key Responsibilities:Answer inbound calls and...
-
Customer Service Representative
4 months ago
Naperville, United States The LaSalle Group Full timeOur client in Naperville, IL, is actively seeking a Customer Service Representative to join their dynamic team. This prominent consumer gift company specializes in creating personalized and meaningful gifts, making every moment memorable. If you're a Customer Service Representative eager to return to the workforce, this role is perfectly suited for you! ...
-
Customer Service Representative
1 week ago
Naperville, Illinois, United States The LaSalle Group Full timeCustomer Service Representative Job SummaryWe are seeking a skilled Customer Service Representative to join our team at The LaSalle Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key...
-
Customer Service Representative
2 weeks ago
Naperville, Illinois, United States Woody Buick GMC of Naperville Full timeCustomer Service RepresentativeAt Woody Buick GMC of Naperville, we're seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional service to our customers through phone, email, and text.Key Responsibilities:• Respond promptly to...
-
Customer Service Representative
1 month ago
Naperville, Illinois, United States The LaSalle Group Full timeCustomer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our dynamic team at The LaSalle Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring a positive experience for all...
-
Customer Service Representative
1 month ago
Naperville, Illinois, United States Woody Buick GMC of Naperville Full timeCustomer Service RepresentativeWoody Buick GMC of Naperville is seeking a highly skilled Customer Service Representative to join our team. As a key member of our call center, you will be responsible for providing exceptional service to our customers through phone, email, and text.Key Responsibilities:Respond promptly to customer inquiries and resolve issues...
-
Patient Access Representative
4 months ago
Naperville, United States Basko Dermatology Full timeThe ideal receptionist candidate would be someone who is personable and greets patients during sign in, passionate about dermatology, a team-player, and enjoys working in a fast paced & professional environment. Our office is conveniently located in the iMed campus, off of 75th street and has ample free parking.Basko Dermatology is the highest rated...
-
Home-Based Call Center Representative
4 days ago
Naperville, Illinois, United States Prioxtel Virtual Solutions Full timeAre you passionate about making a difference Do you enjoy speaking with people and have excellent communication skills Prioxtel Virtual Solutions is seeking a Work-from-Home Call Center Agent to support nonprofit organizations by processing donations.Responsibilities:Handle inbound and outbound calls to process donations for various nonprofit...
Contact Center Representative
2 months ago
Description:
The Contact Center Representative is the members first impression as well as ongoing representation of the credit unions service and support structure. It should be noted that this position is very important to the overall image and success of the organization. Service to the members is critical.
First line of contact reps will assist with first call resolution, try to handle everything before transferring to other department
Service- Deliver service to both internal and external members that are in alignment with the credit unions Service Promises
Meets all established sales and service goals
Possess adequate product knowledge as measured by the annual product knowledge certification assessment
Member Service
a) Explain and recommend credit union products and services
b) Provide general account information
c) Provide information on new and on-going promotions
d) Address and resolve member problems and complaints
a) Record research requests and deliver to appropriate personnel
b) Explain the procedure to initiate payroll requests, and ensure all forms are mailed to appropriate destination
c) Assess field of membership qualifications and provide accurate information
a) Possess strong knowledge of PAM (the audio response system), and assist members with the usage
b) Possess strong knowledge of Internet Branch and assist members with the registration and usage
c) Facilitate wire transfer requests
d) Process check orders
e) Provide loan payoff information
f) Set-up payroll allocations per member requests
g) Provide rate information on deposits and loans
Process Financial Transactions
a) Post loan payments
b) Process phone transfer requests between share accounts, loan accounts and cross-member accounts
c) Process check withdrawals
d) Process loan advance requests
Examples of Calls, wide variety includes but not limited to:
o Referring different products, CDs, credit cards, banking accounts
o Walking a member how to use online applications and online registration
o Dealing with fraud accounts and cases
o General Questions
o Both new and returning customers
Skills & Qualifications:
Soft Skills:
Ability to work well under pressure and multitask
Enjoy problem solving and interaction with members
Excellent interpersonal skills
Must be able to sit for long periods of time
Very accurate and precise
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
