Contact Center Representative/Financial Services/Customer Service

3 months ago


Naperville, United States HealthCare Associates Credit Union Full time

You love talking to people??

Then join the Credit Union Difference We are a not for profit that helps people.

In addition to taking care of our members, we take care of our employees with some great benefits:

  • $20.87/hr
  • 35 hour work week.
  • 4 weeks of paid time off.
  • Federal holidays off.
  • Full benefits package
  • 401K (Up to 4.5% matching PLUS 4% employer contribution)
Details:

The Contact Center Representative is the members' first impression - as well as ongoing representation - of the credit union's service and support structure. They have the opportunity to make a difference in the financial health of our members while supporting them in their life goals.

Responsibilities:

1) Service
  • Deliver service to both internal and external members that are in alignment with the credit union's Service Promises.
  • Meets all established sales and service goal.
  • Possess adequate product knowledge as measured by the annual product knowledge certification assessment
2) Member Service
  • Explain and recommend credit union products and services
  • Provide general account information
  • Provide information on new and on-going promotions
  • Address and resolve member problems and complaints
3) Execution of Departmental Programs, Policies, and Procedures
  • Record research requests and deliver to appropriate personnel
  • Explain the procedure to initiate payroll requests, and ensure all forms are mailed to appropriate destination
  • Assess field of membership qualifications and provide accurate information
  • Meet daily/monthly departmental productivity standards
4) Financial Obligations
  • Possess knowledge of PAM (the audio response system), and assist members with the usage
  • Possess strong knowledge of MY247 online banking and assist members with the registration and usage
  • Possess knowledge of bill pay and assist members with the set up and usage
  • Facilitate wire transfer requests
  • Process check orders
  • Provide loan payoff information
  • Set-up auto share transfers, loan transfers and off-cycle transfers per member requests
  • Provide rate information on deposits and loans
5) Process Financial Transactions
  • Post loan payments
  • Process phone transfer requests between share accounts, loan accounts and cross-member accounts
  • Process check withdrawals
  • Process loan advance requests
6) Other
  • Adhere to other duties as assigned
Qualifications:
  • High School Diploma or equivalent
  • Minimum 3-years member service (customer service) experience - preferably in a Financial Institution setting but not required
  • Meet monthly sales goals
  • Excellent communication skills both verbal and written
  • Ability to work well under pressure and multitask
  • Enjoy problem solving and interaction with members
  • Excellent interpersonal skills
  • Strong phone etiquette, pleasant voice and demeanor
  • Must be able to sit for long periods of time
  • Type 20-30 words per minute
  • Team oriented

HACU is an Equal Opportunity Employer

This position is onsite

  • Naperville, United States HealthCare Associates Credit Union Full time

    You love talking to people?? Then join the Credit Union Difference! We are a not for profit that helps people. In addition to taking care of our members, we take care of our employees with some great benefits: $20.87/hr 35 hour work week. 4 weeks of paid time off. Federal holidays off. Full benefits package 401K (Up to 4.5% matching PLUS 4% employer...


  • Naperville, United States HealthCare Associates Credit Union Full time

    Job DescriptionJob DescriptionYou love talking to people??Then join the Credit Union Difference! We are a not for profit that helps people. In addition to taking care of our members, we take care of our employees with some great benefits:$20.87/hr35 hour work week. 4 weeks of paid time off. Federal holidays off. Full benefits package401K (Up to 4.5% matching...


  • Naperville, United States The LaSalle Group Full time

    LaSalle Network has partnered with a credit union that offers easy-to-use checking account choices for each users' individual needs. They are seeking a Contact Center Representative to join their team. Contact Center Representative Responsibilities: Deliver service to both internal and external members that are in alignment with the credit union's service...


  • Naperville, United States LaSalle Network Full time

    LaSalle Network has partnered with a credit union that offers easy-to-use checking account choices for each users' individual needs. They are seeking a Contact Center Representative to join their team. Contact Center Representative Responsibilities:Deliver service to both internal and external members that are in alignment with the credit union's service...


  • Naperville, United States The LaSalle Group Full time

    LaSalle Network has partnered with a credit union that offers easy-to-use checking account choices for each users' individual needs. They are seeking a Contact Center Representative to join their team. Contact Center Representative Responsibilities: Deliver service to both internal and external members that are in alignment with the credit union's service...


  • Naperville, United States TEKsystems Full time

    Description: The Contact Center Representative is the members’ first impression – as well as ongoing representation – of the credit union’s service and support structure. It should be noted that this position is very important to the overall image and success of the organization. Service to the members is critical. First line of contact – reps...


  • Naperville, United States TEKsystems Full time

    *Description:* - The Contact Center Representative is the members' first impression - as well as ongoing representation - of the credit union's service and support structure. It should be noted that this position is very important to the overall image and success of the organization. Service to the members is critical. - First line of contact - reps will...


  • Naperville, United States TEKsystems Full time

    *Description:* - The Contact Center Representative is the members' first impression - as well as ongoing representation - of the credit union's service and support structure. It should be noted that this position is very important to the overall image and success of the organization. Service to the members is critical. - First line of contact - reps will...


  • Naperville, United States TEKsystems Full time

    Description: The Contact Center Representative is the members first impression as well as ongoing representation of the credit unions service and support structure. It should be noted that this position is very important to the overall image and success of the organization. Service to the members is critical. First line of contact reps will assist with first...


  • Naperville, Illinois, United States Fidelity Investments Full time

    Job Description:We are seeking a highly skilled and motivated Financial Representative to join our team at Fidelity Investments. As a key member of our branch, you will play a vital role in delivering exceptional client experiences and driving business growth.As a Financial Representative, you will be responsible for building and maintaining strong...


  • Naperville, United States The LaSalle Group Full time

    Our client in Naperville, IL, is actively seeking a Customer Service Representative to join their dynamic team. This prominent consumer gift company specializes in creating personalized and meaningful gifts, making every moment memorable. If you're a Customer Service Representative eager to return to the workforce, this role is perfectly suited for you! ...


  • Naperville, United States Nicole Hupp & Associates Full time

    Job DescriptionJob DescriptionOur close-knit agency is excited to offer the chance to bring on a customer service representative to join our team! As a customer service representative you will be responsible for shaping the experience of each of our valued clients. You will support our clients and our sales team by providing service on accounts, answering...


  • Naperville, Illinois, United States HealthCare Associates Credit Union Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team at HealthCare Associates Credit Union. As a key member of our contact center team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues in a timely and professional...


  • Naperville, United States Woody Buick GMC of Naperville Full time

    Woody Buick GMC in Naperville is Chicaogland’s largest GM Dealership.  We are a family-owned dealership focused on customer satisfaction and community.  We are seeking Customer Service Representatives capable of smiling through the phone, and eager to provide exceptional service in our call center. Compensation: $20.00 hourly Responsibilities: Respond...


  • Naperville, United States Woody Buick GMC of Naperville Full time

    Woody Buick GMC in Naperville is Chicaogland’s largest GM Dealership.  We are a family-owned dealership focused on customer satisfaction and community.  We are seeking Customer Service Representatives capable of smiling through the phone, and eager to provide exceptional service in our call center.Compensation: $20.00 hourlyResponsibilities:Respond...

  • Contact Center Agent

    2 months ago


    Naperville, United States The LaSalle Group Full time

    Kickstart your career with a new job opportunity! Our client in Naperville is looking for aContact Center Agent to join their team! This technology-driven company provides help with maintenance, repair and home solutions. If you are a Contact Center Agent looking to jump back into the workforce, this is the role for you! Contact Center Agent...


  • Naperville, Illinois, United States Circle K Stores, Inc. Full time

    Circle K Stores, Inc. is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer care, selling products, and working as part of a team to accomplish daily goals. Key responsibilities include greeting customers, running the register, and making purchase...


  • Naperville, Illinois, United States Whole Foods Market Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Whole Foods Market. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences, ensuring customer satisfaction, and driving sales growth. You will work closely...


  • Naperville, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Naperville, IL, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...


  • Naperville, United States Allers Morrison Insurance Agency Full time

    Job DescriptionJob DescriptionIndependent Insurance Agency is in need of a Commercial Lines Customer Service Representative (CSR) for their growing organization. The Customer Service Representative provides professional and courteous customer service and builds long-term client relationships.   The Customer Service Representative will act as an ambassador...