Contact Center Representative/Financial Services/Customer Service
6 months ago
You love talking to people??
Then join the Credit Union Difference We are a not for profit that helps people.
In addition to taking care of our members, we take care of our employees with some great benefits:
- $20.87/hr
- 35 hour work week.
- 4 weeks of paid time off.
- Federal holidays off.
- Full benefits package
- 401K (Up to 4.5% matching PLUS 4% employer contribution)
The Contact Center Representative is the members' first impression - as well as ongoing representation - of the credit union's service and support structure. They have the opportunity to make a difference in the financial health of our members while supporting them in their life goals.
Responsibilities:
1) Service
- Deliver service to both internal and external members that are in alignment with the credit union's Service Promises.
- Meets all established sales and service goal.
- Possess adequate product knowledge as measured by the annual product knowledge certification assessment
- Explain and recommend credit union products and services
- Provide general account information
- Provide information on new and on-going promotions
- Address and resolve member problems and complaints
- Record research requests and deliver to appropriate personnel
- Explain the procedure to initiate payroll requests, and ensure all forms are mailed to appropriate destination
- Assess field of membership qualifications and provide accurate information
- Meet daily/monthly departmental productivity standards
- Possess knowledge of PAM (the audio response system), and assist members with the usage
- Possess strong knowledge of MY247 online banking and assist members with the registration and usage
- Possess knowledge of bill pay and assist members with the set up and usage
- Facilitate wire transfer requests
- Process check orders
- Provide loan payoff information
- Set-up auto share transfers, loan transfers and off-cycle transfers per member requests
- Provide rate information on deposits and loans
- Post loan payments
- Process phone transfer requests between share accounts, loan accounts and cross-member accounts
- Process check withdrawals
- Process loan advance requests
- Adhere to other duties as assigned
- High School Diploma or equivalent
- Minimum 3-years member service (customer service) experience - preferably in a Financial Institution setting but not required
- Meet monthly sales goals
- Excellent communication skills both verbal and written
- Ability to work well under pressure and multitask
- Enjoy problem solving and interaction with members
- Excellent interpersonal skills
- Strong phone etiquette, pleasant voice and demeanor
- Must be able to sit for long periods of time
- Type 20-30 words per minute
- Team oriented
HACU is an Equal Opportunity Employer
This position is onsite
-
Customer Service Training Professional
3 weeks ago
Naperville, Illinois, United States American Water Resources LLC Full timeJob OverviewWe are seeking a skilled Customer Service Training Professional to join our Contact Center Team at American Water Resources LLC. As a key member of our team, you will play a critical role in delivering effective training programs that enhance the skills and knowledge of our customer service representatives.
-
Customer Service Representative
6 months ago
Naperville, United States The LaSalle Group Full timeOur client in Naperville, IL, is actively seeking a Customer Service Representative to join their dynamic team. This prominent consumer gift company specializes in creating personalized and meaningful gifts, making every moment memorable. If you're a Customer Service Representative eager to return to the workforce, this role is perfectly suited for you! ...
-
Customer Service Representative
24 hours ago
Naperville, Illinois, United States ASG Staffing - Illinois Full timeJob Title: Customer Service RepresentativeAbout the Job:This is an excellent opportunity to work with a reputable logistics company that values commitment to safety. As a Customer Service Representative, you will be responsible for processing customer orders, generating stock reports, and maintaining good working relationships with...
-
Call Center Representative
1 month ago
Naperville, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract for a permanent position as a Call Center Representative in Naperville, Illinois. As a Call Center Representative, you will be the main point of contact for customers, ensuring their queries are resolved in a timely and accurate manner via telephone and electronic communication. This role is within the...
-
Customer Service Representative
3 months ago
Naperville, United States Woody Buick GMC of Naperville Full timeWoody Buick GMC in Naperville is Chicaogland’s largest GM Dealership. We are a family-owned dealership focused on customer satisfaction and community. We are seeking Customer Service Representatives capable of smiling through the phone, and eager to provide exceptional service in our call center.Compensation: $20.00 hourlyResponsibilities:Respond...
-
Customer Service Representative
3 months ago
Naperville, United States Woody Buick GMC of Naperville Full timeWoody Buick GMC in Naperville is Chicaogland's largest GM Dealership. We are a family-owned dealership focused on customer satisfaction and community. We are seeking Customer Service Representatives capable of smiling through the phone, and eager to provide exceptional service in our call center. Compensation: $20.00 hourlyResponsibilities: Respond quickly...
-
Contact Center Specialist
1 week ago
Naperville, Illinois, United States Southern Company Full timeAbout the Job:We are seeking a skilled Contact Center Specialist to join our team at Southern Company Gas. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our customers through phone, email, and chat support. The ideal candidate will have strong communication skills, be able to work in a...
-
Customer Service Representative
2 weeks ago
Naperville, Illinois, United States TownePlace Suites Naperville 1843 W Diehl Rd - Naperville, IL Full timeAt TownePlace Suites Naperville, we are seeking a skilled Customer Service Representative to join our team. This role is perfect for individuals who enjoy providing excellent customer service and have strong communication skills.Job Overview:The Front Desk Agent will be responsible for managing reservations, handling customer inquiries, and maintaining...
-
Customer Service Representative
3 weeks ago
Naperville, Illinois, United States Sparrow Coffee Naperville Full timeSparrow Coffee Naperville is a dynamic and fast-paced environment that offers opportunities for growth and development.About the RoleWe are seeking a highly motivated and customer-focused Team Member to join our team!This role involves providing exceptional guest services, including taking orders, handling payments, and delivering food and beverages to...
-
Call Center Representative
1 month ago
Naperville, United States Salem Group Full timeJob Title: Call Center Representative Location: Naperville, IL- Onsite Contract Opportunity- 35 hours per week Hourly Pay: $20+ per hour Our Growing Client is Looking for a Call Center Representative! We are currently seeking a motivated and detail-oriented Call Center Representative to join our client's dynamic team in Naperville, IL. This is a contract...
-
Customer Service Ambassador
3 weeks ago
Naperville, Illinois, United States Woody Buick GMC of Naperville Full timeJob SummaryWe are seeking a highly motivated Customer Service Representative to join our team at Woody Buick GMC in Naperville. As the largest GM dealership in Chicagoland, we pride ourselves on exceptional customer service and community involvement.Key ResponsibilitiesRespond promptly to customer inquiries through phone, email, and text messages.Coordinate...
-
Sales Associate
4 months ago
Naperville, United States Drybar Shops Full timeOverview: Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to provide excellent customer service to our clients. Sales Associate / Customer Service Representative...
-
Credit Union Call Center Representative
5 months ago
Naperville, United States The LaSalle Group Full timeHop into spring with a new job opportunity! Our client in Naperville, IL is looking for a Credit Union Call Center Representative to join their team! This member-driven credit union provides their clients with 24/7 access to products and services that will help them achieve their financial goals. Credit Union Call Center Representative Responsibilities: ...
-
Service Center Operations Manager
1 month ago
Naperville, Illinois, United States Valvoline Instant Oil Change Full timeAbout the Role:As a Service Center Manager at Valvoline Instant Oil Change, you will oversee the daily operations of a service center, ensuring exceptional customer service and a safe, efficient work environment.Key Responsibilities:Manage the overall operation of the service center, including hiring, training, and discipline of employees.Provide superior...
-
Financial Services Director
2 weeks ago
Naperville, Illinois, United States Gerald Auto Group Full timeJob SummaryWe are seeking a highly skilled and experienced Financial Services Director to join our team at the Gerald Auto Group. This is a fantastic opportunity for a results-driven professional with a passion for delivering exceptional financial services to our customers.About UsThe Gerald Auto Group has been serving the Chicago area since the 1930s, and...
-
Customer Service Representative
3 weeks ago
Naperville, Illinois, United States TownePlace Suites Naperville 1843 W Diehl Rd - Naperville, IL Full timeUnlock Your Career in HospitalityWe are seeking a highly skilled Front Desk Agent to join our team at TownePlace Suites Naperville, 1843 W Diehl Rd - Naperville, IL. This is an excellent opportunity for individuals who enjoy providing exceptional customer service and are eager to take their career to the next level.About the RoleThis full-time position...
-
Service Manager
1 month ago
Naperville, United States Fire Service, Inc Full timeJob DescriptionJob DescriptionThe Service Manager will plan, direct and coordinate the daily operations and oversight of the Service and Parts Departments at our Naperville Service Center for emergency vehicles. This role reports to the Director of Operations and is responsible for ensuring that quality service is being provided to customers and improving...
-
Customer Service Representative
2 weeks ago
Naperville, Illinois, United States Jet Brite Full timeJob OverviewWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Associate at Jet Brite, located in Naperville, IL.This is an exciting opportunity for you to bring joy to people's lives by creating a positive and welcoming atmosphere where customers feel valued and satisfied.In this customer-focused role, you...
-
Customer Service Representative, PT Afternoons
3 months ago
Naperville, United States Circle K Full timeCircle K - 1707 S Washington St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...
-
Customer Account Representative
3 months ago
Naperville, United States The LaSalle Group Full timeAre you a detail-oriented, proactive individual with a passion for customer satisfaction? LaSalle Network is currently partnering with a company that has been around for over 20 years. They support homeowners with protection plans and on-demand services for repairs or maintenance. This client is seeking a Customer Account Representative to join their...