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Collections (Business to Business) Specialist

2 months ago

Phoenix, United States Ledgent Finance & Accounting Full time

Collections (Business-to-Business) Specialist

Location:

Phoenix, AZ

Perks?

Highly competitive benefits package and PTO

Hybrid work environment (office and remote) after training.

Be part of a company with a strong commitment to sustainability and community giving.

Overview:

The Collections Specialist is responsible for collecting past-due balances on Commercial (B2B) customer accounts. The Collector will be assigned a group of customers to monitor and will be responsible for finding creative means to effectively resolve problem accounts.

Primary Duties:

Contacting Commercial customers to secure payment on open items.

Escalate collection contact within the customer organization until payment or resolution is achieved

Negotiate settlement of disputed account balances.

Review customer cash flow situation and formulates repayment plans.

Utilization of various accounts receivable aging reports to determine past due accounts.

Compiling and sending dunning letters and statements to the customer via email or postal service.

Coordinate credit activity with sales, customer service, pricing and operations departments.

Recommends credit deadlines, after conferring with Sales, to customers who do not resolve past due balances.

Qualifications:

2+ years of recent B2B Collections experience

Strong Excel skills required

Strong verbal and written communication skills

All qualified applicants will receive consideration for employment without regard to

race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.