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Service Support Representative

3 months ago

Coppell, United States DH Pace Full time

DH Pace Company, Inc. in Dallas, TX, is seeking aService Support Representativeto help back our team You will be a great representation of our company by communicating with our commercial customers, along with our Commercial Service team to ensure we are providing the best customer service possible, ensuring our service technicians have all the necessary information to perform services, and ensuring our customer portals are updated upon completion.

Job Responsibilities:

  • Administrative office support, including but not limited to, answering telephone calls, utilizing various software systems, filing, scanning, and e-fax.
  • Assist the department manager in day-to-day activities and paperwork, including customer-planned maintenance programs.
  • Receive or verify vendor invoices and enter service tickets, sales leads, and sales orders.
  • Ability to multi-task, work in a fast-paced environment, and some overtime may be required.
  • Other duties as may be assigned
Job Requirements:
  • Proven ability to implement process improvements
  • Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude
  • Ability to effectively communicate with the customer and represent the company in a professional manner.
  • Other duties as assigned
Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products.The company is privately owned and has been in operation over 95 years We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.

Our benefit offerings include:
  • Medical, dental, and vision options: Available on the 1stday of the month following your start date
  • Paid time off plan: 13 days accrued annually during your 1styear; 16 days accrued during your 2ndyear
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations
  • 401k retirement plan: Including an employer match
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more


Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)