Enterprise Account Director
4 weeks ago
Who We Are At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen. Job Summary The Enterprise Account Director is responsible for driving profitable business results and operational excellence by creating and developing relationships with clients and developing service that exceeds expectations. Their main focus will be to act as a voice of client leadership to internal stakeholders, as well as driving a two-way relationship back to client leadership. This role serves as a key contact for clients while also working with Sales, Operations, Legal, and Technology to deliver an excellent client experience. As Director, you will partner closely with functional operational leaders to ensure customer needs, Service Level Agreements, and business goals are met. Responsibilities Develop, maintain and grow strategic client relationships Perform regular assessments of client data to understand objectives, meet needs and resolve challenges Develop and present monthly updates, quarterly plans, and annual business reviews to the client Leverage internal departments such as Sales, Operations, Affiliates, IT, ProdTech and Marketing to meet or exceed performance standards of established service level agreements (SLAs) Work cross-functionally with internal departments to prioritize and execute on strategic initiatives Project management of items coming out of client calls, including any tasks, reporting, or projects as needed Implement solutions that best resolve client concerns; prevent and resolve escalated client issues Provide two-way feedback to the client on feedback from the internal SMS teams to help strengthen the relationship with client leadership. Forecast, measure and analyze account metrics and trends to improve client revenue and retention Identify new opportunities within the existing client accounts Lead client meetings and attend regular client status meetings as needed Perform ad-hoc projects and other duties as assigned Travel requirements: Travel expected up to 30% of the time Professional Skills Customer Service Skills – Advanced Verbal Communication Skills – Advanced Written Communication Skills – Advanced Teamwork Skills – Proficient Relationship Skills – Advanced Negotiation Skills – Proficient Analysis Skills – Proficient Organizational Awareness Skills – Advanced Problem-Solving Skills – Advanced Process Orientation Skills – Advanced Prioritization Skills – Advanced Role Specific Skills Ability to assess strengths, weaknesses, opportunities, and threats within an account People Management Skills Management of Service Delivery Manager(s) Advanced proficiency in all people management processes, including recruitment, performance management and reward Advanced proficiency in building, growing and developing a team; including department structure design and resourcing Advanced proficiency in coaching and developing individual team members to reach their potential Proficient in engaging multiple teams through communication, processes, personal impact and influence Qualifications Minimum Qualifications Bachelor’s Degree required 10 or more years business experience including 7 or more years of building, and/or managing accounts/stores/regions within the facilities or property management industry required Other Relevant Qualifications Experience in facilities or property management industry is a plus Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice. SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law. #J-18808-Ljbffr
-
Enterprise Account Executive
2 weeks ago
Phoenix, United States Renren Full timeJob Type Full-time Description Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and efficiently manage teams. As a leader in our...
-
Enterprise Open Source Sales Director
1 month ago
Phoenix, United States Canonical - Jobs Full timeJob DescriptionJob DescriptionCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading...
-
Enterprise Account Executive
3 weeks ago
Phoenix, United States Lofty Full timeLofty is seeking an Enterprise Account Executive motivated to grow our business!This role is hybrid (meetings at Phoenix AZ headquarters and client sites) and must be based out of one the following registered states: AZ, FL, GA, KS, MI, MO, NH, SC, TN, TX, UT.Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of...
-
Enterprise Account Executive
3 weeks ago
Phoenix, United States Lofty Full timeLofty is seeking an Enterprise Account Executive motivated to grow our business!This role is hybrid (meetings at Phoenix AZ headquarters and client sites) and must be based out of one the following registered states: AZ, FL, GA, KS, MI, MO, NH, SC, TN, TX, UT.Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of...
-
Enterprise Sales Consultant
2 weeks ago
Phoenix, Arizona, United States Zscaler Full timeAbout ZscalerZscaler is a leading provider of cloud security solutions, serving a vast array of enterprise clients globally, including a significant portion of Fortune 500 companies. Established in 2007, our mission is to create a secure and efficient cloud environment for businesses. As the operator of the largest security cloud in the world, we facilitate...
-
Phoenix, Arizona, United States Gartner Full timeAbout the Role:The Enterprise Sales Professional is a field-based, direct sales role responsible for both client retention and growth through contract expansion and the introduction of new products and services. You will consult with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by...
-
Enterprise Customer Success Account Manager
2 weeks ago
Phoenix, United States 7SIGNAL Full timeJob DescriptionJob DescriptionAbout the job As an Enterprise Customer Success Account Manager, you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for delivering customer value and enabling transformational customer outcomes. Key ResponsibilitiesBuild and Manage Relationships:Own overall customer...
-
Phoenix, Arizona, United States 7SIGNAL Full timeJob OverviewPosition SummaryAs a Senior Account Manager for Enterprise Customer Success, you will serve as the primary delivery leader within our account team, acting as a strategic ally to our clients. Your role is pivotal in ensuring that our customers derive maximum value from our solutions, facilitating transformative outcomes.Core...
-
Enterprise Customer Success Account Manager
1 month ago
Phoenix, United States 7SIGNAL Full timeJob DescriptionJob DescriptionAbout the job As an Enterprise Customer Success Account Manager, you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for delivering customer value and enabling transformational customer outcomes. Key ResponsibilitiesBuild and Manage Relationships:Own overall customer...
-
Director of Accounting and Finance
2 months ago
Phoenix, United States GradGuard Full timeJob DescriptionJob DescriptionDirector of Accounting and Finance Ready to help millions of Americans overcome financial losses that can disrupt their college education?Ready to help millions of students and families protect their investment in higher education?GradGuard, the leading provider of innovative renters and tuition insurance programs that are...
-
Account Executive, Enterprise Phoenix, AZ
1 month ago
Phoenix, United States Disability Solutions Full timeBe unstoppable with us!T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your...
-
Phoenix, United States Arcadis Full timeArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex...
-
Enterprise Sales Executive
4 days ago
Phoenix, Arizona, United States Gartner Full timeAbout the Role:The Enterprise Sales Executive is a field-based, direct sales role responsible for both client retention and growth through contract expansion and the introduction of new products and services. You will consult with C-level executives to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by...
-
Enterprise Sales Consultant
2 weeks ago
Phoenix, Arizona, United States Zscaler Full timeAbout ZscalerAs a leader in cloud security, Zscaler serves a vast array of enterprise clients globally, including a significant portion of Fortune 500 companies. Founded in 2007, our mission is to transform the cloud into a secure environment for business operations while enhancing the user experience for enterprises.Our VisionOperating the largest security...
-
Electrical Regional Manager
1 week ago
Phoenix, United States RAM Enterprise, Inc. Full timeJob Summary: We are seeking a hardworking, experienced professional to oversee the operations of the Southwest Regional Electrical Business Unit. This position will be based out of Phoenix, AZ. This is an exempt, salaried position, reporting directly to the Southwest Regional Director. Benefits Included:Competitive WagesInsurance – Medical, Dental &...
-
Electrical Regional Manager
7 days ago
Phoenix, United States RAM Enterprise, Inc. Full timeJob Summary: We are seeking a hardworking, experienced professional to oversee the operations of the Southwest Regional Electrical Business Unit. This position will be based out of Phoenix, AZ. This is an exempt, salaried position, reporting directly to the Southwest Regional Director. Benefits Included:Competitive WagesInsurance – Medical, Dental &...
-
Head of Enterprise Risk and Resilience Solutions
2 weeks ago
Phoenix, Arizona, United States Arcadis Full timeArcadis stands as a premier organization dedicated to providing sustainable design, engineering, and consultancy solutions for both natural and constructed assets. With a workforce exceeding 36,000 individuals across more than 70 nations, we are committed to enhancing the quality of life. Each team member plays a vital role in our mission. By harnessing the...
-
Phoenix, Arizona, United States Arcadis Full timeArcadis stands as a global leader in providing sustainable design, engineering, and consultancy solutions for both natural and constructed assets. With a dedicated workforce of over 36,000 professionals across more than 70 countries, we are committed to enhancing quality of life. Each individual plays a crucial role in our mission. By harnessing the...
-
Director of Accounting
1 month ago
Phoenix, United States Venturi Supply Full timeJob DescriptionJob DescriptionDescription:Come join our growing team!Venturi Supply is part of one of the largest and fastest growing independent value-added PVF (pipes, valves, and fitting) distribution businesses in the United States with over 1 million sf of warehouse space, 6000+ customers, and 40+ locations nationwide. We provide engineered products and...
-
Director of Accounting
1 week ago
Phoenix, United States Venturi Supply Full time $150,000 - $160,000Job DescriptionJob DescriptionDescription:Come join our growing team!Venturi Supply is part of one of the largest and fastest growing independent value-added PVF (pipes, valves, and fitting) distribution businesses in the United States with over 1 million sf of warehouse space, 6000+ customers, and 40+ locations nationwide. We provide engineered products and...
