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Senior Customer Service Representative Dallas, TX
2 months ago
Celebrating over 25 years in business aviation, Business Jet recognizes its more than 150 aviation professionals as the key its success. Come join a team that is dedicated to providing a truly vibrant and personalized aviation experience, built on trusted service, humble hearts, and a family-spirited atmosphere.
We're continuing to grow and have openings for the following shift
2nd shift - 2 p.m. - 10 p.m.
The Senior Flight Line/Customer Service Representative plays a critical role for Business Jet Center in providing effective customer service for clients both at the front desk and on the ramp. FLA/Customer Services Reps work to uphold Business Jet’s high standards of serviceability in all aspects.
This position is cross-trained between ramp, operator, and front desk customer service.
Essential Duties and Responsibilities:
Meet and greet customers as the first point of contact both on the ramp and at the front desk.
Provide advanced full-service concierge services including but not limited to:
Taking service orders from crew/passengers such fueling, catering, etc.
Supply departing aircraft with coffee, ice, requested newspaper, and catering.
Fill out contract forms, determine charges for service requested, collect payments and prepare change of address records.
Coordinate transportation, catering, and lodging reservations.
Complete request and other customer contract forms.
Escort and assist in all transportation needs (i.e. pick up/drop off passengers).
Accurately invoice aircraft fueling and handling services.
Complete opening and closing duties as assigned by the CSR/FLA Management.
Update arrival/departure board. Communicate customer needs to appropriate departments.
Communicate clearly and assist the shift coordinator with aircraft call ins, parking, and other ramp services.
Monitor incoming/outgoing flights and movement on the ramp.
Conduct fuel order dispatching with guidance by the shift coordinator
Work with Line Service Technicians to coordinate and complete customer requests.
Present and maintain a clean and professional lobby area with stocked refreshments for customers.
Maintain and record appropriate supply levels.
Professionally correspond with customers and vendors to ensure customer satisfaction.
Maintain a professional and positive attitude with the ability to multitask.
Perform other duties and responsibilities as assigned.
Qualification Requirements:
High school diploma or general education degree (GED)
No special licenses or certificates required
2+ years of applicable customer service work experience
Previous aviation or FBO experience
required .
Excellent written and verbal communication skills
Excellent analytical and organizational skills
Strong problem-solving skills
Ability to maintain accurate and detailed records
Ability to multitask and provide high standard of customer service in a fast-paced environment
Willingness to listen and learn
Ability to think creatively and innovatively
Ability to differentiate aircraft types as well as understand military time and phonetic alphabet
Proficient computer skills and customer service software
Self-starter with a willingness to learn and develop and take feedback well
Valid Driver's License
Ability to attain Love Field Badge
Work Environment:
While performing the duties of this job, the employee is regularly exposed to various weather conditions. The employee is frequently exposed to very loud noise levels in and around their work environment. The physical demands regularly required are to sit for extended periods of time, squat, crawl, climb along with the ability to lift and/or move up to 25 pounds. Daily interaction with Clients where tact and decorum are mandatory while maintaining a team effort in customer service.
Company Benefits:
Full-time employees are offered:
401k (with company match)
Medical Insurance
Dental Insurance
Vision Insurance
Basic Life & AD&D
Paid Time Off
Additional Supplementary Benefits
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