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Customer Service Specialist I

3 months ago

Dallas, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Job Description:
Aon is hiring a Customer Service Specialist for our Dallas, TX office.

This will be a hybrid role with the flexibility to work both virtually and from our Dallas, TX office (you will be expected to work from our Dallas, TX office at least once a quarter).

We are looking for an enthusiastic, self-motivated, reliable employee who has experience in customer services or inside sales. Ideally, this applicant would have at least two years of experience in this field.

Aon is a national membership marketing company that provides membership programs to a variety of industries including healthcare, retail, banking, consumer finance, and member-based associations.

Its leading program is a membership-based healthcare savings program designed to significantly reduce out-of-pocket medical expenses at affordable rates to the consumer while helping the medical community receive accelerated payment for their services.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:
Handle inbound and some outbound telephone calls to assist members and providers. Call types vary from client to client so flexibility and the ability to multi-task is required.
Document all calls, changes, and any problems that may arise in our databases. Follow up with clients on needed resolutions.

Additional Qualifications/Responsibilities

Skills and experience that will lead to success:
  • Prior call center experience
  • Must be at least 18 years of age
  • Ability to work afternoons, weekends, and evenings
  • Excellent verbal and interpersonal skills
  • Computer (Microsoft Word, Excel, and Outlook) experience
  • Copier/Fax machine experience
  • Telephone systems experience
  • Highly motivated
  • Customer Service experience
  • Team oriented
  • Excellent problem-solving skills
  • Experience in healthcare with provider networks and physician offices- preferred
  • Bilingual Spanish and English- preferred
Education:
  • High School Diploma or GED required
Salary Range:
  • Salary range for this position (intended for U.S. applicants) is $30,000 to $31,200 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data.
  • The salary may also be adjusted based on applicant's geographic location.