Customer Service Representative

2 weeks ago

Dallas, United States iPostal1 Full time

We're i Postal1 and we're in growth mode

This is an exciting time to join our team. Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry.

Full Time

Customer Service Representative - Phones and Chat - Dallas, TX

Dallas, Texas

Were iPostal1 and were in growth mode

This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and were looking for confident, upbeat, personable Customer Service professionals to support that growth in our Dallas, TX location.

There will be a two-week, paid training which starts with the first week in the Dallas office and the second week may be held in Dallas or in our Montebello, N.Y. headquarters.

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you

*Please note this is an in-office role, working Monday - Friday; 9:00 - 5:00. Remote work is not available.

Responsibilities:

Answer inbound calls from customers in a prompt and professional manner

Identify the type of assistance needed

Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients

Manage customer expectations

Actively engage customers in on-line chat context

Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.

Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Requirements:

Active listening skills

Results oriented

Strong work ethic

Excellent verbal and written communication skills

Previous experience in a customer service-oriented role

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

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