Driveway Customer Service Agent

4 months ago

Dallas, United States Driveway Full time

Driveway Customer Service Agent - Sell (Dallas, TX) page is loaded **Driveway Customer Service Agent - Sell (Dallas, TX)**

**Driveway Customer Service Agent - Sell (Dallas, TX)**

locationsDriveway Care Center - Dallas, TX time typeFull time posted onPosted 9 Days Ago job requisition idR24876 **Driveway**

Lithia & Driveway (NYSE: LAD) is one of the largest personal transportation solutions in the United States and is among the fastest-growing companies in the Fortune 500 (#231 in 2021). Headquartered in Medford, Oregon, Lithia is the second-largest automotive retailer with 300+ dealerships and $13+BN in annual revenue.

We believe in the need to deliver to a customer what they want, the way that they want it and we are looking for team members to help make that a reality. Lithia's Digital Innovation Lab (Located in Portland) the Engineering, Product, and Design teams behind Driveway.com are working towards establishing a digital national B2C brand and developing breakthrough new ways to leverage digital technology within the automotive industry.

Driveway is the only online car retailer that puts you in complete control. Whether youre buying a car, selling your car or getting serviceyou can make it all happen from the palm of your hand, at Driveway.com.

We are car buying, selling and service for the modern age with zero haggling, delivery for all car purchases, inventory from around the country and a generous 7-day guarantee that puts you squarely in the drivers seat.

**Customer Service Agent - Sell**

The Customer Service Agent - Sell is responsible for delivering customer website support and coordinating customer vehicle purchases.

The Customer Service Agent - Sell reports to the Driveway Sell Supervisor.

**Responsibilities**

* Driveway website concierge/brand promise expert

* Set appointments & meet specified monthly targets and goals

* Establishes and attains goals developed by the management

* Attain daily Metrics

* Customer Concierge

* Coordinates pick-up of purchased vehicle from customers home.

* Coordinates virtual inspection using our inspection application

* Answers questions and helps move the digital transaction process forward

* Communicate effectively with customers through chat, phone, and CRM/email

* Maintain activity log

* Complete vehicle purchases:

* Complete pre-inspection check sheet on all vehicle offers

* Verify vehicle payoff

* Vehicle history report

* Verify required customer documents

* Verify register owner

* Other duties as assigned

* Extra earning potential

**Skills and Qualifications**

* Strong attention to detail

* Excellent communication skills

* Time management

* Active listening skills

* Critical thinking

**Competencies**

* Does the right thing, takes action and adapts to change

* Self-motivates, believes in accountability, focuses on results, makes plans and follows through

* Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

* Thrives on a team, stays positive, lives our values

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

* Up to 1/3 of time: standing, walking, lifting up to 25 pounds

* Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

**Reasonable accommodations may be made to enable individuals to perform the essential functions.*

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

****

****We offer best in class industry benefits:****

* Competitive pay

* Medical, Dental and Vision Plans

* Paid Holidays & PTO

* Short and Long-Term Disability

* Paid Life Insurance

* 401(k) Retirement Plan

* Employee Stock Purchase Plan

* Lithia Learning Center

* Vehicle Purchase Discounts

* Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

  • Driveway Customer Service Agent

    3 months ago

    Dallas, United States Driveway Full time

    Driveway Customer Service Agent - Sell (Plano, TX) page is loaded **Driveway Customer Service Agent - Sell (Plano, TX)** **Driveway Customer Service Agent - Sell (Plano, TX)** locationsDriveway Care Center - Dallas, TX time typeFull time posted onPosted 6 Days Ago job requisition idR26628 **Driveway** Lithia & Driveway (NYSE: LAD) is one of the largest...

  • Driveway Customer Satisfaction Representative

    1 week ago

    Dallas, United States Driveway Full time

    DrivewayDriveway.com | Customer Satisfaction Representative Location: Addison, TX (onsite) Schedule: Monday - Friday; 7:00 AM - 4:00 PM Compensation: $20.00-$22.00 Join the team at Driveway, where customer satisfaction is our priority! Position Overview: As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction...

  • Driveway Customer Care Center Manager

    4 weeks ago

    Dallas, Texas, United States Lithia Driveway Full time

    Job Title: Driveway Customer Care Center ManagerAt Lithia Driveway, we are seeking a highly skilled and experienced Driveway Customer Care Center Manager to join our team. As a key member of our leadership team, you will be responsible for the daily operation of our Sell Driveway's Sell DCC, ensuring exceptional customer service and driving sales growth.Key...

  • Driveway Contract Specialist

    2 weeks ago

    Dallas, Texas, United States Driveway Full time

    Job Title: Driveway Contract AnalystDriveway is seeking a highly skilled Contract Analyst to join our team. As a key link between the Driveway Care Center and our customers, you will be responsible for ensuring a seamless experience for our customers through effective communication, documentation, and process coordination.Responsibilities:Communicate with...

  • Customer Service Representative

    1 month ago

    Dallas, Texas, United States Driveway Full time

    Job Title: Customer Service Agent - SellAt Driveway, we're revolutionizing the car buying and selling experience. As a Customer Service Agent - Sell, you'll play a crucial role in delivering exceptional customer support and coordinating vehicle purchases.Responsibilities:Provide top-notch customer website support and resolve issues efficiently.Coordinate...

  • Bilingual Customer Experience Representative

    1 month ago

    Dallas, Texas, United States Driveway Full time

    Job Title: Bilingual Online Customer Experience AgentWe are seeking a highly skilled and bilingual customer experience agent to join our team at Driveway. As a customer experience agent, you will be responsible for delivering exceptional customer service and support to our customers through various communication channels.Responsibilities:Provide customer...

  • Driveway Customer Care Center Manager

    4 weeks ago

    Dallas, Texas, United States Lithia Motors Full time

    Job Title: Driveway Customer Care Center ManagerAt Lithia Motors, we are seeking a highly skilled and experienced Driveway Customer Care Center Manager to join our team. As a key member of our sales and service team, you will be responsible for leading a team of supervisors and agents to deliver exceptional customer service and drive sales growth.Key...

  • Bilingual Customer Experience Representative

    3 weeks ago

    Dallas, Texas, United States Lithia & Driveway Full time

    Job Title: Bilingual Online Customer Experience AgentJoin Lithia & Driveway as a Bilingual Online Customer Experience Agent and play a key role in delivering exceptional customer experiences through our digital channels.Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Online Customer Experience...

  • Vehicle Delivery Coordinator

    4 months ago

    Dallas, United States Driveway Full time

    **Driveway** **Driveway Delivery Coordinator** Then this may be the job for you! **** **This is an opportunity to get in on the ground floor of a dynamic online retail start-up which is backed by a Fortune 300 parent company (Lithia Motors, Inc). Check out** The Driveway Delivery Coordinator team is responsible for the coordination of activities related to...

  • Driveway Contracts Specialist

    4 days ago

    Dallas, Texas, United States Lithia Motors Full time

    Job Summary:The Driveway Contracts Analyst is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This senior customer service and administrative service position focuses on creating a timely and seamless experience for our Driveway customers.Responsibilities:Clearly communicate paperwork and DMV process to...

  • Customer Experience Specialist

    1 week ago

    Dallas, Texas, United States Driveway Full time

    Customer Satisfaction RepresentativeAt Driveway, we're committed to delivering exceptional customer experiences. As a Customer Satisfaction Representative, you'll play a vital role in leading customer satisfaction improvement processes and serving as the key liaison between our dealership and customers. Your focus will be on ensuring our customers'...

  • Driveway Contracts Specialist

    1 week ago

    Dallas, Texas, United States Lithia Motors Full time

    Job SummaryThe Contract Analyst is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This role is responsible for creating a timely and seamless experience for our Driveway customers by communicating the entire process, validating completeness of supporting documentation, preparing all deal-related...

  • Driveway Contracts Specialist

    2 weeks ago

    Dallas, Texas, United States Lithia Motors Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Driveway Contracts Analyst to join our team at Lithia Motors. As a key member of our Driveway Care Center, you will be responsible for ensuring a seamless experience for our customers by processing paperwork and coordinating DMV transactions.ResponsibilitiesCommunicate effectively with customers...

  • Recruiter

    4 weeks ago

    Dallas, Texas, United States Driveway Full time

    Job Title: RecruiterWe are seeking a highly motivated and organized Recruiter to join our team at Driveway, a leading online car retailer. As a Recruiter, you will play a critical role in sourcing and hiring top talent to support our growth and success.Key Responsibilities:Source and recruit high-quality candidates for open positionsDevelop and implement...

  • Title & Registration Coordinator

    2 days ago

    Dallas, United States Driveway Full time

    DrivewayDriveway.com | Title and Registration Coordinator I The Title and Registration Coordinator I is the key link between Driveway, the selling dealership and the coordination of activities related to completion of the DMV/title paperwork on the car deal. Successful individuals will possess a high attention to detail, quality communication skills and a...

  • Senior Manager of Care Center

    1 month ago

    Dallas, Texas, United States Driveway Full time

    Senior Manager of Driveway Care Center - SellWe are seeking a highly skilled and experienced Senior Manager to lead our Driveway Care Center - Sell team. As a key member of our organization, you will be responsible for executing a strategy centered around acquiring high-quality and high-demand used-car inventory.The ideal candidate will have a strong...

  • Customer Service Agent

    6 months ago

    Dallas, United States Alfasigma USA, Inc. Full time

    The Customer Service Agent (PSR) supports Brand Direct Health's patients by providing exceptional customer service resulting in successful interactions with patients and prescribers. Key Responsibilities: Achieves daily inbound and outbound call requ Customer Service, Agent, Service, Retail, Customer

  • Customer Service Representative

    2 weeks ago

    Dallas, United States Juliana Velez - State Farm Agent Full time

    Responsive recruiter Benefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Juliana Velez - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of...

  • Customer Service Agent

    2 months ago

    Dallas, United States OCTANE Full time

    About the job Customer Service Agent Join our dynamic team as a Remote Customer Service Agent and be part of a company committed to delivering exceptional service to our valued customers. We're a forward-thinking organization that values innovation, integrity, and customer satisfaction above all else. As a remote-friendly company, we offer flexibility and...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Imelda Mendoza - State Farm Agent Full time

    Job OverviewImelda Mendoza - State Farm Agent is seeking a highly motivated and customer-focused professional to join their team as a Customer Service Representative. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and helping others achieve their goals.Key ResponsibilitiesEstablish and maintain strong...