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Senior Customer Service Assistant
2 months ago
Posting Number: S05894P Department: Crow Museum Salary Range: $45,000 Pay Basis: Monthly Position Status: Regular full-time Location: Richardson Job Description: The Senior Customer Service Assistant supervises the work of Front of House staff and student assistants. The Security and Visitor Service staff and student assistants are the first point of contact many guests, artists, and donors have with the museum. They serve as ambassadors representing the Museum and welcoming the public during open hours and select events and programming. Security and Visitor Service staff perform a variety of functions including greeting and checking in guests, providing information about and promoting museum membership, and informing visitors of current and upcoming exhibitions, programs, and events. They also assist with tasks related to the opening and closing of the building and setting up/striking the space before and after events. The Crow Museum of Asian Art of the University of Texas at Dallas inspires and promotes learning and dialogue about the arts and cultures of Asia through our exhibitions, the research and preservation of our collections, artistic and educational programming, and visitor experience and engagement. We accomplish this in accordance with the highest professional standards, through collaboration with our public and partners in our communities, nationally, and internationally. By cultivating compassion through our work, we build greater awareness and a shared sense of what it means to be human. The Senior Customer Service Assistant is empowered to enhance the guest experience with the museum through friendly, mindful interactions while safeguarding artwork and ensuring museum policies are followed. The Museum’s public hours of operation are Tuesday – Sunday, 11:00 AM-5:00 PM. Must be able to work a flexible schedule, including occasional evenings & weekends required. Open Vacancies: 2 – positions in Richardson – 800 W Campbell Rd, Richardson, TX 75080 Minimum Qualifications: High school diploma or equivalent. At least two years of clerical or customer service work experience, preferably in functional area of position opening. Preferred Education and Experience: Experience in customer service, reception, non-profit, security, or related field. Bilingual preferred but not required. A love and appreciation of the arts and an incredible curiosity about humanity and the objects left as our history. Ability and willingness to learn about artwork in the galleries and communicate this information with visitors. Comfortable meeting and engaging with new people, and demonstrating exemplary communication skills. Ability to actively address difficult situations in a compassionate and friendly manner. Candidate should also have high professional integrity: reliable, flexible, excellent work ethic. Knowledge of and ability to use Microsoft Office (Excel, Word, Outlook). Important Message: 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public. 2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE , including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator (ADACoordinator@utdallas.edu) . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator (TitleIXCoordinator@utdallas.edu) .
