Patient Services Representative
1 month ago
DescriptionPatient Service RepresentativeThe PSR is the first touchpoint of the organization when patients call the clinic or visit the clinic in person. The PSR is a crucial link between the patient and the clinical care team. They must work collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a "can do" attitude. Patient care and services are the key priorities in this position requiring the PSR to serve as a liaison between internal / external departments and the care center, with the goal of fostering an environment that promotes patient comfort and trust.Position Qualifications/Essential Functions: Welcomes and greets patients/clients/visitors to the clinic in a manner that is helpful and friendly; determines purpose of visit and directs patients/clients/visitors to appropriate person or department(s)Maintains great customer service at all times and resolves conflict and issues at the time they occurSchedules appointments for patients and updates any patient information in the EMR as neededConducts daily outreach (Phone, email, mail, etc.) to remind patients of next day appointments and proactive outreach as directed by clinic leadershipPerforms day-to-day administrative functions and general office dutiesCollects and processes payments at time of serviceAnswers numerous phone calls while embedding the Urgent/Emergent protocols and using a multi-line system while maintaining a high level of customer serviceContacts insurance companies or other associated companies as needed for patient care. Verifies patient eligibility for clinical services and insurance, collects patient copay when appropriateAttends and participates in team meetings and huddles. Collaborates in developing team prioritiesExercises problem-solving and conflict resolution skills when handling patient concerns and refers patient to appropriate designated personnel as neededAdheres to all clinical policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentialityMust exercise the utmost diplomacy and tact to provide excellent customer service to patientsPractices confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirementsManages office supplies while being fiscally responsiblePerforms other duties as assignedAdditional Qualifications: Advanced phone skills; able to effectively relate via telephone and in-person to serve the needs of patients/clients/visitors in an efficient and productive mannerAdditional language abilities are preferred.Willingness to work a variety of shifts, including early mornings, evenings and weekendsUnderstands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standardsIntermediate computer knowledge and skillsEducation/Experience: High School diploma or GED requiredAssociate Degree or higher is preferredMinimum 1-2 years' experience working in a customer service setting, medical office preferredAnswering multiple phone line system in highly confidential environmentComputer proficient (MS Office Suite and EMR) with the ability to type a minimum of 45 WPMDemonstrated Attributes: Exceptional interpersonal customer service skillsExceptional verbal and written communication skillsAbility to maintain professionalism at all times when working with staff, patients, and clientsMust demonstrate cultural sensitivity and the ability to work with diverse people groupsAbility to multi-task and work well under pressure with minimal supervisionHigh attention to detail and ability to problem solve using critical thinking skillsMust be flexible and accommodate the changing needs of the clinicDemonstrate an understanding of and commitment to The Vera Way by practicing its key components of empathetic listening, mindfulness, continuous learning, a coach approach, innovation, adaptability and resilience with all members of Vera's staff, clients and patientsEmployee Health Requirements: Documentation of Hep B vaccination or proof of immunity (titer).Documentation of proof of a negative TB test in the last 90 days before start-date.We require CPR certification (BLS) pre-hire and ongoingDocumentation of annual influenza and COVID-19 vaccinations in compliance with company policyCompensation: $18-$23/hr. & bonus eligible (national average, premium markets may vary)
-
Patient Services Representative
3 days ago
Anchorage, United States Apree Health Full timeDescriptionPatient Service RepresentativeThe PSR is the first touchpoint of the organization when patients call the clinic or visit the clinic in person. The PSR is a crucial link between the patient and the clinical care team. They must work collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a...
-
Patient Services Representative
2 months ago
Anchorage, United States Apree Health Full timeDescriptionPatient Service Representative The PSR is the first touchpoint of the organization when patients call the clinic or visit the clinic in person. The PSR is a crucial link between the patient and the clinical care team. They must work collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a "can...
-
Patient Services Representative
2 days ago
Anchorage, AK, United States Apree Health Full timeDescriptionPatient Service RepresentativeThe PSR is the first touchpoint of the organization when patients call the clinic or visit the clinic in person. The PSR is a crucial link between the patient and the clinical care team. They must work collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a "can...
-
Patient Services Specialist
2 weeks ago
Anchorage, United States Ace Handyman Services Southern Maine Full timeThe Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Physician Service...
-
Customer Service Representative
3 months ago
Anchorage, United States Quipt Home Medical Full timeJob DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativePosition Reports to: Branch Manager/CSR DirectorBranch: Northwest...
-
Customer Service Representative
3 months ago
Anchorage, United States Buy Any Coin LLC Full timeONLINE CUSTOMER SERVICE REPRESENTATIVE STARTUP SEEKING DYNAMIC, HIGHLY ORGANIZED SALES REPRESENTATIVE TO INTERFACE WITH CUSTOMERS IN AN ONLINE COMMODITIES MARKETPLACE. THE RIGHT APPLICANT WILL HAVE THREE OR MORE YEARS EXPERIENCE WITH TELEMARKETING, ONLINE RETAIL, ONLINE INVENTORY, ONLINE PRODUCT MANAGEMENT, VIRTUAL CUSTOMER HELP DESK, HAVE EXCELLENT BUSINESS...
-
Customer Service Representative
3 months ago
Anchorage, United States Suburban Propane Full time> > **Customer Service Representative** **Anchorage , AK** **JOB ID: 7516** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** **$1,000 Signing Bonus*** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer...
-
Customer Service Representative
4 months ago
Anchorage, United States Staff My Agency Full timeArt Dorsey - State Farm Agency, located in Anchorage, AK is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This position is focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required as we will train the right person with the right skill set but you...
-
Patient Services Coordinator
6 days ago
Anchorage, Alaska, United States Opalaska Full timeJoin Our Team at OrthoAlaska LLCA rewarding workplace awaits you.Explore current job openings as they become available.Position: Patient Services Coordinator, OPA Lake Otis, Full TimeCompany: Orthopedic Physicians AlaskaIncentive: $500.00 signing bonus after 90 days of full-time employment in this roleSalary Range: $17.50-$27.00 hourlyBenefits...
-
Patient Service Specialist
1 month ago
Anchorage, United States Select Physical Therapy Full timeOverview: Patient Service Specialist Anchorage, AK Job Description When patients enter our centers, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate,...
-
Customer Service Representative
4 weeks ago
Anchorage, United States Body Renew Alaska Full timeBenefits: Bonus based on performance Employee discounts Training & development Do you have Customer Service Experience? Do you enjoy providing someone with the best experience of their day? Do you LOVE Fitness? Join the Body Renew Team and Start Changing LIFES today! Body Renew Alaska has an exciting opportunity for a Customer Service Representative. If...
-
Customer Service Representative I
8 hours ago
Anchorage, Alaska, United States First National Bank Alaska Full timePosition Title: Customer Service Representative ISalary: $20.00/Hour + DOESchedule: Varies Monday-Friday, 8 am-6 pm (8-hour shifts) and rotating Saturdays 9 am-4 pmJoin First National Bank Alaska, recognized as the *Best Place to Work in Alaska* for nine consecutive years by Alaska Business magazine readers.GENERAL PURPOSE SUMMARYAs a Customer Service...
-
Customer Service Representative
1 month ago
Anchorage, United States Reliable Appliance Full timeWe are seeking a friendly and knowledgeable Customer Service Representative to join our appliance repair company. The ideal candidate will have experience in customer service, scheduling appointments, and dispatching. On-the-job training is available for the right candidate. The hours of work are Monday through Friday 8AM-5PM. Responsibilities: Answer...
-
Loan Servicing Representative/Specialist
3 weeks ago
Anchorage, United States First National Bank Alaska Full timeLoan Servicing Representative/Specialist Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized nine years in a row by Alaska Business magazine readers. We are seeking a new team member to join our Loan Servicing Loan Administration Unit! Loan Servicers provide continuing support and services internal customers for...
-
Customer Service Representative
3 months ago
Anchorage, United States Randall Moss Insurance Full timeJob DescriptionJob DescriptionDiscover an exciting opportunity at Randall Moss Insurance, a small but fierce agency with a unique approach. Operating a fair balanced system, each team member tends to their set of clients, fostering a personalized and efficient service. Located in mid-town, our team enjoys the flexibility to manage time effectively, a...
-
Customer Service Representative I
5 days ago
Anchorage, Alaska, United States First National Bank Alaska Full timePosition: Customer Service Representative IStart your professional journey with First National Bank Alaska, recognized as the *Best Place to Work in Alaska* for nine consecutive years by Alaska Business magazine readers.Role OverviewWe are seeking a Customer Service Representative to deliver exceptional support to our valued customers. In this role, you will...
-
Customer Service Representative I
5 days ago
Anchorage, Alaska, United States First National Bank Alaska Full timeCustomer Service Representative I Embark on a fulfilling career with First National Bank Alaska, recognized as the *Best Place to Work in Alaska* for nine consecutive years by Alaska Business magazine readers.Position OverviewWe are seeking a Customer Service Representative to deliver exceptional support to our valued customers. In this role, you will be...
-
Customer Service Representative
1 month ago
Anchorage, United States Reliable Appliance LLC Full timeJob DescriptionJob DescriptionWe are seeking a friendly and knowledgeable Customer Service Representative to join our appliance repair company. The ideal candidate will have experience in customer service, scheduling appointments, and dispatching. On-the-job training is available for the right candidate. The hours of work are Monday through Friday...
-
Customer Service Representative I
5 days ago
Anchorage, Alaska, United States First National Bank Alaska Full timeCustomer Service Representative I Embark on a fulfilling career with First National Bank Alaska, recognized as a premier workplace in the region. Position Overview We are seeking a dedicated Customer Service Representative to deliver exceptional support to our valued customers. In this role, you will be responsible for providing information regarding account...
-
Customer Service Representative I
5 days ago
Anchorage, Alaska, United States First National Bank Alaska Full timePosition: Customer Service Representative IStart your professional journey with First National Bank Alaska, a recognized leader in workplace excellence.Role OverviewWe are seeking a dedicated Customer Service Representative to deliver exceptional support to our valued customers. In this role, you will be responsible for providing information regarding...
