Patient Services Representative

1 month ago

Anchorage, United States Apree Health Full time
Description

Patient Service Representative

The PSR is the first touchpoint of the organization when patients call the clinic or visit the clinic in person. The PSR is a crucial link between the patient and the clinical care team. They must work collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a "can do" attitude. Patient care and services are the key priorities in this position requiring the PSR to serve as a liaison between internal / external departments and the care center, with the goal of fostering an environment that promotes patient comfort and trust.

Position Qualifications/Essential Functions:
  • Welcomes and greets patients/clients/visitors to the clinic in a manner that is helpful and friendly; determines purpose of visit and directs patients/clients/visitors to appropriate person or department(s)
  • Maintains great customer service at all times and resolves conflict and issues at the time they occur
  • Schedules appointments for patients and updates any patient information in the EMR as needed
  • Conducts daily outreach (Phone, email, mail, etc.) to remind patients of next day appointments and proactive outreach as directed by clinic leadership
  • Performs day-to-day administrative functions and general office duties
  • Collects and processes payments at time of service
  • Answers numerous phone calls while embedding the Urgent/Emergent protocols and using a multi-line system while maintaining a high level of customer service
  • Contacts insurance companies or other associated companies as needed for patient care. Verifies patient eligibility for clinical services and insurance, collects patient copay when appropriate
  • Attends and participates in team meetings and huddles. Collaborates in developing team priorities
  • Exercises problem-solving and conflict resolution skills when handling patient concerns and refers patient to appropriate designated personnel as needed
  • Adheres to all clinical policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords in strict confidentiality
  • Must exercise the utmost diplomacy and tact to provide excellent customer service to patients
  • Practices confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements
  • Manages office supplies while being fiscally responsible
  • Performs other duties as assigned
Additional Qualifications:
  • Advanced phone skills; able to effectively relate via telephone and in-person to serve the needs of patients/clients/visitors in an efficient and productive manner
  • Additional language abilities are preferred.
  • Willingness to work a variety of shifts, including early mornings, evenings and weekends
  • Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards
  • Intermediate computer knowledge and skills
Education/Experience:
  • High School diploma or GED required
  • Associate Degree or higher is preferred
  • Minimum 1-2 years' experience working in a customer service setting, medical office preferred
  • Answering multiple phone line system in highly confidential environment
  • Computer proficient (MS Office Suite and EMR) with the ability to type a minimum of 45 WPM
Demonstrated Attributes:
  • Exceptional interpersonal customer service skills
  • Exceptional verbal and written communication skills
  • Ability to maintain professionalism at all times when working with staff, patients, and clients
  • Must demonstrate cultural sensitivity and the ability to work with diverse people groups
  • Ability to multi-task and work well under pressure with minimal supervision
  • High attention to detail and ability to problem solve using critical thinking skills
  • Must be flexible and accommodate the changing needs of the clinic
  • Demonstrate an understanding of and commitment to The Vera Way by practicing its key components of empathetic listening, mindfulness, continuous learning, a coach approach, innovation, adaptability and resilience with all members of Vera's staff, clients and patients
Employee Health Requirements:
  • Documentation of Hep B vaccination or proof of immunity (titer).
  • Documentation of proof of a negative TB test in the last 90 days before start-date.
  • We require CPR certification (BLS) pre-hire and ongoing
  • Documentation of annual influenza and COVID-19 vaccinations in compliance with company policy


Compensation: $18-$23/hr. & bonus eligible (national average, premium markets may vary)

  • Patient Services Representative

    5 days ago

    Anchorage, United States apree health Full time

    DescriptionPatient Service RepresentativeThe PSR is the first touchpoint of the organization when patients call the clinic or visit the clinic in person. The PSR is a crucial link between the patient and the clinical care team. They must work collaboratively with the clinical care team in support of direct patient services, exhibiting flexibility and a "can...

  • Patient Service Coordinator

    3 weeks ago

    Anchorage, United States Wisdom Traditions Counseling Services Full time

    Job DescriptionJob DescriptionFull time position open in our friendly Integrative Medical Facility of Counselors, Psychologist, Psychiatrist, Physician Assistant and Recovery Professionals.Who we are: Wisdom Traditions Counseling Services provides Alaska State certified and CARF nationally accredited outpatient programs, including tele-health services for...

  • Customer Service Representative

    3 weeks ago

    Anchorage, United States Quipt Home Medical Full time

    Job DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativePosition Reports to: Branch Manager/CSR DirectorBranch: Northwest...

  • Customer Service Representative

    2 months ago

    Anchorage, United States Quipt Home Medical Full time

    Job DescriptionJob DescriptionDescription:Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativePosition Reports to: Branch Manager/CSR DirectorBranch: Northwest...

  • Customer Service Representative

    2 months ago

    Anchorage, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet...

  • Customer Service Representative

    21 hours ago

    Anchorage, United States Circle K Full time

    Store 2746639: 2150 Raspberry Road, Anchorage, Alaska 99502 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service...

  • Customer Service Representative

    2 months ago

    Anchorage, United States Buy Any Coin LLC Full time

    ONLINE CUSTOMER SERVICE REPRESENTATIVE STARTUP SEEKING DYNAMIC, HIGHLY ORGANIZED SALES REPRESENTATIVE TO INTERFACE WITH CUSTOMERS IN AN ONLINE COMMODITIES MARKETPLACE. THE RIGHT APPLICANT WILL HAVE THREE OR MORE YEARS EXPERIENCE WITH TELEMARKETING, ONLINE RETAIL, ONLINE INVENTORY, ONLINE PRODUCT MANAGEMENT, VIRTUAL CUSTOMER HELP DESK, HAVE EXCELLENT BUSINESS...

  • Customer Service Representative

    2 months ago

    Anchorage, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet...

  • Customer Service Representative

    2 months ago

    Anchorage, United States Suburban Propane Full time

    > > **Customer Service Representative** **Anchorage , AK** **JOB ID: 7516** **JOB CATEGORY: Customer Service** **POSITION TYPE: Regular Full-Time** **Overview** **$1,000 Signing Bonus*** We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer...

  • Patient Service Coordinator

    3 weeks ago

    Anchorage, United States Wisdom Traditions Wellness, LLC Full time

    Job Description Job Description Full time position open in our friendly Integrative Medical Facility of Counselors, Psychologist, Psychiatrist, Physician Assistant and Recovery Professionals. Who we are: Wisdom Traditions Counseling Services provides Alaska State certified and CARF nationally accredited outpatient programs, including tele-health services for...

  • Customer Service Representative

    2 months ago

    Anchorage, United States Alaska SPCA Full time

    Job DescriptionJob DescriptionSalary: $20.00/hourThe Alaska SPCA is a nonprofit advocate for pets throughout Alaska. We believe that animals, as living creatures, are entitled to basic rights relating to their care, treatment, and protection. Our mission is to reduce the suffering of Alaska’s dogs and cats.This mission is achieved by:Protecting animals...

  • Customer Service Representative

    2 months ago

    Anchorage, United States Staff My Agency Full time

    Art Dorsey - State Farm Agency, located in Anchorage, AK is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This position is focused on Customer Service for a well-established State Farm Agent. Insurance experience is not required as we will train the right person with the right skill set but you...

  • Patient Service Coordinator

    2 weeks ago

    Anchorage, United States Wisdom Traditions Wellness, LLC Full time

    Job Description Full-time position open in our friendly Integrative Medical Facility of Counselors, Psychologist, Psychiatrist, Physician Assistant, and Recovery Professionals. Who we are: Wisdom Traditions Counseling Services provides Alaska State certified and CARF nationally accredited outpatient programs, including telehealth services for patients. Our...

  • Customer Service Representative

    2 weeks ago

    Anchorage, United States Aztec Full time

    Lynden Transport is a trusted leader for shipping freight to, from and within Alaska since 1954. Enjoy excellent benefits including competitive pay with regular increases, paid vacations and holidays, medical, dental, and vision plus company matching retirement plans. Lynden Transport is looking for motivated, talented and career-oriented individuals. We...

  • Patient Service Specialist

    7 days ago

    Anchorage, United States Select Physical Therapy Full time

    Overview Patient Service Specialist - Float Position Anchorage and Eagle River Locations. 3 Anchorage locations, 1 Eagle River location. Job Description When patients enter our centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the...

  • Patient Service Specialist

    7 days ago

    Anchorage, United States Select Physical Therapy Full time

    Overview: Patient Service Specialist Anchorage, AK Job Description When patients enter our centers, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate,...

  • Customer Service Representative

    2 weeks ago

    Anchorage, United States Randall Moss Insurance Full time

    Job Description Job Description Discover an exciting opportunity at Randall Moss Insurance, a small but fierce agency with a unique approach. Operating a fair balanced system, each team member tends to their set of clients, fostering a personalized and efficient service. Located in mid-town, our team enjoys the flexibility to manage time effectively, a...

  • Customer Service Representative

    2 months ago

    Anchorage, United States Randall Moss Insurance Full time

    Job DescriptionJob DescriptionDiscover an exciting opportunity at Randall Moss Insurance, a small but fierce agency with a unique approach. Operating a fair balanced system, each team member tends to their set of clients, fostering a personalized and efficient service. Located in mid-town, our team enjoys the flexibility to manage time effectively, a...

  • Customer Service Representative

    2 days ago

    Anchorage, United States Reliable Appliance LLC Full time

    Job DescriptionJob DescriptionWe are seeking a friendly and knowledgeable Customer Service Representative to join our appliance repair company. The ideal candidate will have experience in customer service, scheduling appointments, and dispatching. On-the-job training is available for the right candidate. The hours of work are Monday through Friday...

  • Seasonal Customer Service Representative

    6 days ago

    Anchorage, United States Lynden Inc. Full time

    Seasonal Customer Service Representative Lynden Transport is a trusted leader for shipping freight to, from and within Alaska since 1954. Enjoy excellent benefits including competitive pay with regular increases, paid vacations and holidays, medical, dental, and vision plus company matching retirement plans. Lynden Transport is looking for motivated,...