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IT Field Technician

4 months ago

Syracuse, United States Mirabito Energy Products Full time

JOB DESCRIPTION

Position: IT Field Technician

Status: Full-time

Benefits: 401(k), 401(k) Matching, Health Insurance, Dental Insurance, Life Insurance, Paid Time Off, Other Voluntary Coverage

Hourly Rate: $20 - $22

ESSENTIAL FUNCTIONS- include and are not limited to:

Provide hardware and software support services for locations and staff; and to install, maintain, and support our business technology needs.

Execute change requests and troubleshoot systems incidents to provide maximum customer uptime and minimize time to repair.

Ensures corporate technology issues are identified, tracked, reported on and resolved in a timely manner.

RESPONSIBILITIES- include and are not limited to:

Install, support, troubleshoot IT technology equipment in the field and retail locations.

Configure, test, document, maintain, troubleshoot, and provide training on staff equipment, IT technology, peripherals, and networks.

Provide prompt helpdesk support and training, as needed, in writing, onsite, and/or by phone.

Exhibit ability to implement complicated tasks effectively, efficiently, independently, and professionally.

75% travel required ' Mostly home same day.

Flexible Scheduling, Tuesday thru Saturday or Sunday thru Thursday, 11am ' 8pm

Reliable vehicle required

Occasionally lift and carry up to 50 pounds or climb a ladder no more than 10 feet.

QUALIFICATIONS AND SKILLS- include and are not limited to:

High School Diploma or Equivalent. An AAS in Computer Science or Engineering, or equivalent is preferred.

2+ years of supporting end-user computing is preferred.

Networking experience is preferred, Ethernet cabling and termination.

Excellent problem-solving skills, plus strong verbal and written communication skills.

Strong interpersonal skills and ability to work well in a team environment.

Ability to multitask and juggle multiple critical issues and adapt to change.

Thrives in a fast-paced, energetic, team-based environment.

Strong diagnostic and problem-solving skills.

High level of accuracy.