Service Coordinator

3 weeks ago

Brookfield, United States Lemberg Full time
Job Purpose

The Service Coordinator, in partnership with the Operations Manager plays a vital role in ensuring seamless communication and coordination between clients and installation crews in our sign department. This position is essential for enhancing customer satisfaction, managing service schedules, and facilitating the timely completion of projects and time and material service calls. The ideal candidate will be organized, detail-oriented, and adept at problem-solving, contributing to our commitment to delivering high-quality signage solutions.

About Lemberg Electric

Lemberg Electric is growing our internal support structure and is looking for candidates that want to be employee owners of one of southeastern Wisconsin's larger contractors. Lemberg has worked on notable projects like the Mayfair Mall and office buildings, Bayshore, Milwaukee Art Museum, Harley Davidson, Concordia University, Children's Hospital, Milwaukee Tool Downtown Corporate Headquarters, Foxconn, IKEA, Meijer Stores, Fleet Farm, Deer District Buildings, Wisconsin Center District, Marquette Campus Town, and many other projects.

If you like dynamic work and creative problem-solving, then Lemberg is the right place. Our teams work side-by-side in environments that are anything but boring. As a division of Lemberg, our Sign & Lighting division takes pride in quality, efficiency in service and customer service. Lemberg and its Sign division is backed by its long-standing reputation in the industry and an assortment of awards and recognition. We are expanding and are looking for individuals who want to grow with us. For more information visit .

We are currently hiring an experienced Sales Coordinator to be added to our Sign team. If you want to be a part of a growing and supportive team that is dedicated to customer service, please consider joining Lemberg Electric.

Benefits

Company Provided Benefits (no cost to employees)
  • Medical Insurance with Prescription Drug coverage
  • Dental and Vision Insurance
  • Employee Stock Ownership Plan
  • Paid Time Off
  • Mileage Allowance
  • Life/AD&D
  • Short- and Long-Term Disability
  • Employee Assistance Program
  • LifeLock subscription
Voluntary Benefits
  • 401k
  • Supplemental Life and AD&D for employees and dependents
Duties and Responsibilities
  • Serve as the primary point of contact for new and current clients regarding service inquiries, project updates, and issue resolution. This includes time and materials service calls as well
  • Coordinate and schedule installation appointments, ensuring that all necessary materials and personnel are available
  • Determine permit needs and secure any necessary permits
  • Track the progress of orders and ensure timely completion of projects
  • Monitor inventory levels of sign materials and supplies, placing orders as needed to ensure uninterrupted service
  • Maintain accurate records of service requests, installation schedules, and client communications in the company database
  • Assist in preparing quotes and proposals for service requests
  • Seeks bids from sub-contractors to fit gross margin, budget requirements and customer specifications
  • Providing clients with clear and detailed information. This will include job site visits to conduct technical surveys for scope definition
  • Conduct follow-ups with clients post-installation to gather feedback and address any concerns
  • Participate in team meetings to discuss project statuses, service challenges, and process improvements
  • Work with National Sign Companies to gain their business by contacting, quoting and managing the work that they offer in regard to service needs
  • Coordinates the return goods back to vendors
  • Works with accounting to set billing procedures and practices
  • Other duties assigned by management
Required Qualifications
  • High School diploma or equivalent
  • Proven experience in a customer service or coordination role, preferably in the signage or service industry
  • Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software
  • Good verbal, written, and interpersonal communication skills
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities
  • Maintain an active driver's license in good standing
Preferred Qualifications
  • Bachelor's degree in project, construction or business management
  • Knowledge of project management principles and tools
  • Ability to read and interpret technical drawings or schematics
  • Experience with inventory management systems
  • 2+ years experience in the signage industry or familiarity with sign production processes
  • Experience working with a project scheduling/reporting tool, preferably BuildOps

Physical Requirements and Work Conditions

Physical demands within this position include but are not limited to frequent standing, sitting, walking, listening, talking, using the telephone, focusing, and climbing different types of ladders and stairs, using depth perception, working in different weather conditions and the use of hands to handle or touch objects or controls. Local travel to various worksites is required at least 30%. Long periods of time spent on the computer, using the telephone, stooping, bending, reaching above shoulders, and walking on uneven surfaces at job sites may be required. PPE is mandatory on job sites.

**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

Lemberg Electric provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Lemberg complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

**Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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