Service NPD Coordinator
3 days ago
This position is under the direction of and reporting to Group Manager of NPD Engineering in Product Services. The primary duties of this role are to report to and support in the research and execution of new product development, Service operations support within the New Product Development (VIGOR) Process.
Main Duties & Responsibilities:- Attend Service meetings with NPD and drive cross-functional teams as needed while driving the NPD Process pertaining to Service.
- Lead process improvement strategies across NPD functions within Service Operations Team.
- Coordinate with Product Marketing and Engineering in the development of new innovative products, to develop Service support and pipeline management for categories.
- Communicate cross-functionally with Product Support Engineering (PSE) and Value Engineering (VE) to review Engineering Change Notices (ECN) that affect service and improve process for ECN changes.
- Assist Service Project Leader in developing Service processes for new product categories within all existing service touchpoints (eService, FSCs, ASCs, Tote Programs).
- Drive the NPD pipeline management and assist in development of 3-year product line plans, including initial Service support, long-term after-sales support strategy, and disposition - including 30 Day and Reconditioning - of product.
- Develop and maintain accurate service landscapes for each product category to assist the Service Team with new product category network support, including eService, Factory Service Centers, Authorized Service Centers, and Hub Central Repair Operations.
- Requires a bachelor's degree in Marketing, Business Administration, Industrial Engineering, or related area.
- A minimum of 1-3 years' experience in a sales, marketing, process improvement, product development, or related field.
- Technical knowledge of tools preferred, but not necessary.
- Position requires excellent analytic, written, verbal, and interpersonal skills, plus demonstrated problem-solving and decision-making abilities.
- Proficiency in PC skills, including MS Office (specifically PowerPoint and Excel).
- Oracle application experience preferred.
- Must have the ability to react to situations quickly and perform efficiently in a fast-paced environment.
Occasional travel required, typically 10%-15%. Trips are typically domestic,
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