Account Manager

4 weeks ago

Commerce City, United States GotPhoto Full time
About GotPhoto/fotograf.de

Our mission is to digitalize the people photography industry.

GotPhoto.com | fotograf.de is dedicated to making photographers' lives easier and more efficient. We provide an end-to-end workflow and e-commerce solution enabling photographers to digitalize key parts of their workflow - from photo management to payment, combined with a user-friendly platform. Making them more successful and spending more time behind the lens

Since 2012, our journey has been filled with an entrepreneurial spirit, witnessing countless success stories that prove our sustainable business model works and is profitable.

We're building a tight-knit ecosystem where everyone can thrive - including you Join our team of 170+ talented individuals and be part of our journey to empower photographers like never before

The Role

Your mission

GotPhoto is looking for an enthusiastic Personal Account Manager to join our Customer Development Team in Colorado or Georgia to create and maintain strong connections with our mid-market accounts.

Our business is growing and so is our team: we will have around 200 employees, distributed over 5 countries, by the end of 2024. As we grow and expand, we recognize the need for a dedicated Personal Account Manager to join our team and help us to build a stronger function. This role will guide and empower photographers nationwide in their journey toward success by embracing digital transformation through the GotPhoto SaaS solution.

Responsibilities
  • Foster strong relationships with our customers, proactively assisting them in achieving their business goals
  • Drive customer revenue growth by continuously consulting them about potential improvements and best practices for leveraging GotPhoto to its fullest potential
  • Take responsibility for retaining and growing a defined pool of customers
  • Actively monitor account performance metrics, identifying trends and patterns to prevent churn
  • Collaborate with cross-functional teams such as Sales, Product, and Support, to create a cohesive customer experience and proactively address customer requirements to drive effective solutions
We are looking for:
  • 1-2 years of hands-on experience in Customer Success/Account Management roles, preferably in a startup environment
  • Experience navigating software solutions, explaining complex tech products for business clients
  • Experience building collaborative relationships with both clients and a wide range of internal stakeholders
The Perks
  • Our culture: Yes, this may sound cheesy - but our eNPS of 47+ speaks for itself and is a testament to the collaborative and open work environment we've created. We have a bi-annual review process and a strong feedback culture to ensure your growth.
  • Hybrid Work: We operate in a flexible hybrid model, combining the best of both worlds. With teams distributed across the US, our meeting hub is in Atlanta, and the meeting frequency depends on your location.
  • Work from Abroad: We enable you to work from almost anywhere, allowing up to 40 days outside the USA.
  • Generous Leave Policy: We offer a generous leave policy to help you balance work and life, along with a flexible sick leave.
  • Well-being & Personal Life: We provide paid medical leave and paid parental leave
  • Fitness: Enjoy a subsidized fitness membership with various options to choose from.
  • Learning & Development: You'll receive an annual learning budget of $500, which can be increased to $1,000.


A Final Word:

Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications. We strongly encourage you to apply if you're interested: we're excited to discover how your distinctive experience can enhance our team

We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make hiring decisions based on your experience, skills, and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

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