Client Services Specialist

4 weeks ago

Redwood City, United States CareerBuilder Full time

Celularity, headquartered in Florham Park, N.J ., is a biotechnology company leading the next evolution in cellular medicine with the development of off-the-shelf allogeneic cellular therapies derived from the postpartum human placenta. Celularitys innovative approach harnesses the unique therapeutic potential of cells derived from the postpartum placenta. Celularity offers expecting parents the ability to collect and store their babys placental and cord blood stem cells through Lifebank. Lifebank leverages Celularitys unique and proprietary technologies to offer parents the most comprehensive stem cell banking possible.
Responsibilities

Educate parents regarding the benefits of placental and cord blood stem cell banking. Understand their needs and demonstrate why Lifebank is the right option for them. Work collaboratively in a small call center environment handling all aspects of the clients experience. Core responsibilities include sales and customer service comprising of, but not limited to:
Receive and make outbound calls through our call center telephone and online chat systems. Educate expecting parents about cord blood banking and Lifebank with the goal of enrolling them as a client. Provide exceptional customer service.
Become an expert on Lifebank features and benefits and how Lifebank benefits clients versus competition. Educate expecting parents and persuade them to enroll with Lifebank.
Assist existing clients in areas such as account review, document requests, billing and invoices, and uses of cord blood stem cells.
Provide new prospects and returning clients with the benefits of Lifebank and maintain a strong sale/close ratio.
Assist clients with completion of documents. Perform post-document submission review and conduct required follow up.
Enter notes, updates and medical history follow up using Good Documentation Practices (GDP) in our internal database management system. Document all inbound and outbound calls, account updates, client requests, document updates and lead follow up in our database management system.
Support team to cover call center hours. Paid after office hours and holiday on-call coverage on a rotating schedule for client emergency calls, enrollments, and lab assistance.
This role can be hybrid working 1 - 2 days remote/week
Qualifications

Possess 1-3 years of successful sales experience, preferably using Sales Force
Exceptional client advocacy, negotiation, relationship building, and interpersonal skills
Strong computer skills and high-level proficiency
Ability to multi-task and thrive in a fast-paced environment
Excellent written and oral communication skills
Background in Biology is a plus
Bilingual is a plus
This position is not open to recruiters/staffing agencies. Unsolicited resumes/CVs submitted to Celularity are not eligible for a referral fee without a valid written agreement.
Celularity is an Equal Opportunity Employer.
Investing in the Longevity Biotechnology Revolution. By Nathan Cheng + Longevity List.
Company SummaryJuvena Therapeutics is on a mission to discover and develop biologics for rare and chronic degenerative diseases by mi...
Position DescriptionWe are seeking a talented Senior Research Associate / Scientist to be an integral part of our drug discovery plat...
Company SummaryJuvena Therapeutics is on a mission to discover and develop biologics for rare and chronic degenerative diseases by mi...

#J-18808-Ljbffr

  • Client Services Specialist

    9 hours ago

    Redwood City, United States Longevitylist Full time

    Celularity, headquartered in Florham Park, N.J ., is a biotechnology company leading the next evolution in cellular medicine with the development of off-the-shelf allogeneic cellular therapies derived from the postpartum human placenta. Celularity’s innovative approach harnesses the unique therapeutic potential of cells derived from the postpartum...

  • Client Services Associate

    4 weeks ago

    Redwood City, United States Evolve Talent Partners Full time

    Client Service AssociateWealth Management FirmRedwood City, California Established wealth management firm is seeking a Client Service Associate to join their team. This role is responsible for supporting the operational and administrative functions of the firm. The ideal candidate is a dedicated professional with relevant experience. Strong attention to...

  • Client Service Associate

    1 month ago

    Redwood City, United States Evolve Talent Partners Full time

    Job DescriptionJob DescriptionClient Service AssociateWealth Management FirmRedwood City, CaliforniaEstablished wealth management firm is seeking a Client Service Associate to join their team. This role is responsible for supporting the operational and administrative functions of the firm. The ideal candidate is a dedicated professional with relevant...

  • Client Services Associate

    4 weeks ago

    Redwood City, United States Evolve Talent Partners Full time

    Client Service AssociateWealth Management FirmRedwood City, California Established wealth management firm is seeking a Client Service Associate to join their team. This role is responsible for supporting the operational and administrative functions of the firm. The ideal candidate is a dedicated professional with relevant experience. Strong attention to...

  • Client Services Associate

    1 month ago

    Redwood City, United States Evolve Talent Partners Full time

    Client Service AssociateWealth Management FirmRedwood City, California Established wealth management firm is seeking a Client Service Associate to join their team. This role is responsible for supporting the operational and administrative functions of the firm. The ideal candidate is a dedicated professional with relevant experience. Strong attention to...

  • Collections Specialist

    2 days ago

    Redwood City, United States C4 Technical Services Full time

    Collections Specialist Redwood City, California Job Description: Collection calls and/or correspondence in a fast-paced goal-oriented collections department. Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and...

  • Employment Specialist/Case Manager

    1 week ago

    Redwood City, United States LifeMoves Full time

    Job DetailsLevelExperiencedJob LocationNavigation Center - Redwood City, CAPosition TypeFull TimeEducation Level4 Year DegreeSalary Range$23.00 - $28.00 HourlyJob ShiftDayJob CategoryNonprofit - Social ServicesPosition DescriptionAbout Us: LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley...

  • Client Services Specialist

    2 weeks ago

    Kansas City, United States BEAUTY BRANDS Full time

    Job DetailsJob Location130 - Kansas City, MOPosition TypeFull-Time/Part-TimeJob ShiftDayJob CategoryRetailDescriptionBeauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports...

  • Client Services Specialist

    2 weeks ago

    Kansas City, United States BEAUTY BRANDS Full time

    Job DetailsJob Location104 - Kansas City, MOPosition TypeFull-Time/Part-TimeJob ShiftDayJob CategoryRetailDescriptionBeauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports...

  • Client Services Specialist

    2 weeks ago

    Kansas City, United States BEAUTY BRANDS Full time

    Job DetailsJob Location134 - Kansas City, MOPosition TypeFull-Time/Part-TimeJob ShiftDayJob CategoryRetailDescriptionBeauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports...

  • Employment Specialist/Case Manager

    2 weeks ago

    Redwood City, United States LifeMoves Full time

    LifeMoves | Housing & Employment Department is currently seeking an experienced, motivated and team oriented Employment Specialist. This Employment Specialist will be dedicated to working with our Maple Street Shelter clients, located in Redwood City Case Manager, Manager, Specialist, Management, Client

  • Client Services Director

    23 hours ago

    Oklahoma City, Oklahoma, United States PSI Services Full time

    DescriptionTitle: Client Services DirectorLocation: US RemoteAbout PSIWe are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working...

  • Client Relations Specialist

    2 weeks ago

    Kansas City, United States SS&C Technologies Holdings, Inc. Full time

    Locations: Kansas City, MO | Hybrid (6 Days in Office Each Month)Get To Know The Team:This is an exciting opportunity in a new divisional structure within the Alt Investments Relationship Management Team that will provide resolution to daily support Client Relations, Relations, Specialist, Business Services, Client

  • IT Support Specialist

    4 weeks ago

    Redwood City, United States GLH Technology Full time

    Job DescriptionJob DescriptionWe are seeking a IT Support Specialist to join our team! You will handle a variety of projects to support and improve the organization's network systems.Responsibilities:Provide technical assistance with computer hardware and software in varying environmentsResolve issues for clients via phone, in person, or remote...

  • Client Service Specialist

    2 weeks ago

    Traverse City, United States Spire America Holdings Inc Full time

    Are you looking to work on a team in a fun, positive environment? Are you looking to work with a company who believes in a career path for their team members to keep them challenged and encourages professional growth? Are you looking for a full time position with excellent benefits?If your answers are yes, our Client Service Team is looking for you!As a...

  • Client Service Specialist

    4 weeks ago

    Traverse City, United States Spire America Holdings Inc Full time

    Job DescriptionJob DescriptionAre you looking to work on a team in a fun, positive environment? Are you looking to work with a company who believes in a career path for their team members to keep them challenged and encourages professional growth? Are you looking for a full time position with excellent benefits?If your answers are yes, our Client Service...

  • Collections Specialist

    6 days ago

    Redwood City, United States C4 Technical Services Full time

    Collections SpecialistRedwood City, California Job Description: Collection calls and/or correspondence in a fast-paced goal-oriented collections department.Provide customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.Responsible for monitoring and...

  • Client Service Representative

    4 weeks ago

    Park City, United States CareerBuilder Full time

    Job Description Job Description Job Duties Client Service Representative Our expectation is for a client Service representative is to be the joyful face of the Bark City Veterinary Specialists Enthusiasm is the key to this position Deep desire to coordinate and achieve Client satisfaction Desire to maintain smooth communication between client and clinician...

  • Client Service Representative

    4 weeks ago

    Park City, United States Beale's Best LLC Full time

    Job DescriptionJob DescriptionJob Duties Client Service RepresentativeOur expectation is for a client Service representative is to be the joyful face of the Bark City Veterinary SpecialistsEnthusiasm is the key to this positionDeep desire to coordinate and achieve Client satisfactionDesire to maintain smooth communication between client and clinician for...

  • Customer Service Specialist

    19 hours ago

    Valley City, United States Kelly Services Full time

    Job DescriptionJob DescriptionHiring Several Customer Service Specialists!Interview ASAP and start working soon! For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking several Customer Service Specialists to work in Valley City, Ohio. Sound good? Take a closer look below. You owe it to...