IT Support Specialist

3 weeks ago


Redwood City, United States GLH Technology Full time
Job DescriptionJob Description

We are seeking a IT Support Specialist to join our team You will handle a variety of projects to support and improve the organization's network systems.

Responsibilities:

  • Provide technical assistance with computer hardware and software in varying environments
  • Resolve issues for clients via phone, in person, or remote support
  • Recommend hardware and software improvements
  • Document and track customer issues and resolutions within a service tracking application
  • Participate in projects and system enhancements
  • Assist Network/Server team with on-site tasks
  • On-site support with requirement to follow COVID-19 safety protocols

Qualifications:

  • Previous experience in IT, minimum 3-5 years working with users with a strong focus on customer support
  • Means to travel between client sites around the San Francisco Bay Area
  • Familiarity with Microsoft 365 and Azure services
  • Basic networking knowledge including TCP/IP and data protocols
  • Ability to prioritize and multitask
  • Deadline and detail-oriented
  • Strong troubleshooting and critical thinking skills
  • Good communication and writing skills
  • Positive and professional demeanor
Company DescriptionWe are a managed service provider located in the heart of the Silicon Valley. Our team is comprised of skilled consultants that serve a global customer base, primarily located in the bay area.Company DescriptionWe are a managed service provider located in the heart of the Silicon Valley. Our team is comprised of skilled consultants that serve a global customer base, primarily located in the bay area.
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