Client Service Specialist

4 weeks ago

Traverse City, United States Spire America Holdings Inc Full time

Are you looking to work on a team in a fun, positive environment?

Are you looking to work with a company who believes in a career path for their team members to keep them challenged and encourages professional growth?

Are you looking for a full time position with excellent benefits?

If your answers are yes, our Client Service Team is looking for you

As a member of our close-knit Client Service Team, you become the backbone of our independent insurance agency. If you're passionate about helping people, thrive in a fast-paced environment, and excel at building lasting client relationships, we want to hear from you Take the next step in your career and be part of our success story.

WHAT YOU'LL DO

You'll be the friendly voice that answers all inbound calls from our valued clients. This will allow you to be

  • Client Service Team answers all inbound calls
  • Process client payments
  • Gather quote information and assign
  • Counsel clients on various insurance questions
  • Manage glass and tow claims
  • Process mortgagee changes
  • Process endorsements and verify accuracy
  • Update client information
  • Issue auto ID cards
  • Prepare and distribute policy documents at clients' request
  • Provide support to producers and account managers as needed
  • Additional projects and responsibilities may be assigned
  • Develop and maintain close working relationship with team
  • Strengthen client relationships through engagement
  • And more - because at Top O' Michigan, every day brings new challenges and opportunities

WHAT YOU'LL BRING - KNOWLEDGE, SKILLS & ABILITIES

  • A passion for helping people and providing exceptional service
  • Possess a genuine willingness to learn; be intuitive, resourceful and coachable
  • Possess an upbeat, positive and enthusiastic attitude
  • Excellent communication/interpersonal skills
  • Confident, self-starter who works well independently
  • Must have ability to multi-task
  • Career minded vision
  • Proficient with technology and comfortable learning new software
  • Microsoft Office Suite: Outlook, Word, Excel & PowerPoint
  • Current Michigan insurance license is a plus, but not a must; we will help you get licensed

TRAINING & EXPERIENCE

  • High School Diploma or equivalent
  • Ability to work 40 hours per week

WHY YOU'LL LOVE WORKING WITH US

  • Competitive pay and benefits package
  • Opportunities for growth and advancement
  • A supportive and collaborative team environment
  • Ongoing training and development opportunities
  • The chance to make a real difference in the lives of our clients

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