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Customer Experience Specialist

2 months ago

Tallahassee, United States Bluegreen Vacations Full time

Location: Location: Customer Experience Specialist

in

Orlando, FL

by

Bluegreen Vacations

**Location:** **Experience:** Not Specified

**Job Description** **Bluegreen Vacations** has grown to become a leader in vacation ownership with 60+ resorts and 340,000 owners at unique resort destinations across the U.S., Caribbean, and Bahamas. Bluegreen Vacations provides spacious accommodations with all the comforts of home, plus vacation-enhancing amenities and a staff dedicated to making every stay a memorable one. At Bluegreen Vacations, our purpose is to **SHARE HAPPINESS** by providing our owners and guests with a great vacation experience and lasting vacation memories. Bluegreen Vacations is also the Official Vacation Ownership Provider for **Bass Pro Shops** and **Cabela's**, **Choice Hotels** and **NASCAR**. The Customer Experience Associate will handle escalated guest concerns by phone, email or online chat. Making certain to listen effectively to find the root cause of issues, the CX Associate will communicate clearly in a friendly way to solve the issue, and complete follow up as required. Significant outbound call work required **Responsibilities**: Handle guest concerns before, during and after a vacation is purchased and/or used. Deliver prompt and professional solutions for customer inquiries via direct contact, phone, email and online chat. Responds to customer inquiries/concerns by understanding inquiry; reviewing previous inquiries and responses; interact with contracted vendors, hotel/resort staff, etc. to gather and research information; assembling information; verifying customers understanding of information and implementing a prompt solution Records customer inquiries by documenting the issue and response in customer accounts. Report all resolutions for internal record keeping Improves quality of service by recommending improved processes and training opportunities **Benefits You Will Enjoy:** Medical, Dental, Vision Insurance, and 401k match Four weeks of Paid-Time Off Fun and fast paced environment Career advancement opportunities

*At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together* Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. **Bluegreen Vacations Corporation** believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check. EOE/DFW **Other details** *

Job Family : Customer Service *

Job Function : Merit Only *

Pay Type : Hourly *

Employment Indicator : Regular *

Travel Required : No *

Required Education : High School *

Job Start Date : Monday, February 21, 2022

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