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Customer Relations Specialist
2 months ago
*Work for an award-winning Tallahassee based manufacturer of EDM
products *
***YOU MUST BE FAMILIAR WITH THE EDM INDUSTRY TO APPLY***
ABOUT US
We are growing faster than expected and are always looking to add qualified staff members to ourrockstarteamGloFXis the Electronic Dance Music Community’s premier supplier of Rave Glasses, Glow Gloves, and Light Up Accessories. We believe in making high-quality products, and we are not afraid to charge more for the best materials and product guarantees. We’re headquartered in Tallahassee, Florida, which is a great place to live. Our entire operation and staff is located here.
AWARD WINNING COMPANY
GloFXwas recently recognized as one of “Florida’s Top 50 Companies to Watch” by theGrowFLorganization and Governor Rick Scott and also won the 2017 Sterling Manufacturing Business Excellence Award for its class.
ABOUT THE JOB
Customer Relations Specialists are responsible for the majority of customer relations and providing customer service to our customers, primarily via email and phone. Engage with fellow ravers and EDM enthusiasts by providing support by phone, email, and in person
Job Duties:
Assisting customers through email
Assisting customers through live chat
Assisting customers by phone
Taking orders by phone
Taking orders in person
Explaining products and how they work
Responding to customer service emails and providing the best solution for both the company and customer
Ensuring that every customer leaves very happy
Addressing return requests
Monitoring company feedback on e-commerce sites
Data Entry
Improving the customer experience
Assisting with other customer relations tasks
Required Skills
Awesome people skills
Type at least 50 WPM
Communications skills
Organization and close attention to detail
Fast paced worker that is self-motivated and ambitious to help others
English, writing, and grammar proficient.
Word, Excel, Spreadsheets,etc
COMPENSATION
>Hourly Pay + raise opportunities
>Room for growth
OUR MISSION
Our mission is simple: to provide our customers with quality service and the most innovative products on the market. With products ranging from Lasers and LED Gloves to our Diffraction Glasses and Luminescence Glasses, we are constantly striving to deliver new and unique products into the hands of those who want the hottest EDM-related gear available.
Application for { insert job title here } – {your full name}
Applications Must Include:
Resume
3 References
3 Reasons why you would be a good fit for the job
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