Patient Experience Specialist

1 month ago


Tallahassee, United States Tallahassee Memorial HealthCare Full time

WHO WE ARE & WHAT WE DO:

Tallahassee Memorial HealthCare (TMH) is a private, nonprofit community-based healthcare system that provides advanced care to a 21-county region in North Florida and South Georgia. We are a career destination with nearly 6,000 colleagues who reflect the diversity of our community.

TMH is the regions healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the regions only:

  • Level II Trauma Center
  • Joint Commission Comprehensive Stroke Center
  • Level III Neonatal Intensive Care
  • Pediatric Intensive Care
  • The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle

Our system also includes a psychiatric hospital, multiple specialty care centers, four residency programs and nearly 40 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT:

Your Role:

  • Upholds patients rights, advocates for patients and families, and enhances the overall patient experience continuously.
  • Serves as a patient advocate.
  • Manages patient feedback and suggestions.
  • Serves as a resource to the organization for improving patient satisfaction and the patient experience.
  • Performs duties in accordance with Tallahassee Memorial HealthCares (TMH) strategic plan and quality improvement (QI) principles.

Reports To:

  • Director/Patient Experience (JC: 019001)

Supervises:

  • None


WHAT YOULL NEED TO APPLY:

Required Education:

  • Associate degree in health care, social sciences, communication, or a related field.

Preferred Education:

  • Bachelors degree in health care, social sciences, communication, or a related field.

Required Experience:

  • Three (3) years of relevant health care, patient advocacy, patient relations, customer service, or performance improvement experience.

Preferred Experience:

  • Administrative skills.
  • Proficient in Microsoft (MS) Office.
  • Skilled in using computer applications in day-to-day functions.
  • Exceptional verbal and written communication skills.
  • Exceptional interpersonal skills.
  • Ability to unite around a common goal.
  • Possesses a desire to make a difference.
  • Professional.
  • Goal oriented.
  • Detail oriented.
  • Organized.
  • Compassionate.
  • Empathetic.

Required Certification/License/Registry:

  • None


-:

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.



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