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Operations Supervisor

3 months ago

Burlington, United States Green Mountain Transit Full time
Description and Essential Functions

Responsible for providing supervision and supporting the daily operations for the fixed route service. Communicate consistent and accurate information to Bus Operators and the public. Ensure compliance with ADA and DOT regulations through regular and consistent daily observation and counsel:
  • Assigns and directs Bus Operators and Dispatchers
  • Supports and assists Bus Operators; provides feedback and training
  • Provides customer service through daily interaction with passengers, the community, and GMT's community partners
  • Ensures all scheduled routes are performed in a timely and accurate manner
  • Monitors and manages Bus Operator compliance with route and schedule adherence
  • Manages detours/road closures and other interruptions to transit service; adjusts service accordingly and communicates with the marketing department
  • Monitors on-time performance (OTP) and manages OTP digital integrity
  • Observes and reports information to GMT Operations management
  • Drives transit bus in revenue service, non-revenue service, or as required by GMT management. Work in the Dispatch Office as required.
  • Facilitates and implements new bid schedules
  • Conducts reasonable suspicion assessment as required
  • Maintains a safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations
  • Responds to accidents and incidents and documents per operating procedure.
  • Makes and/or recommends disciplinary action when Bus Operators violate company standards and legal regulations
  • Performs other duties as assigned
Qualifications

Education and/or Experience: Thorough knowledge of the safe and efficient operation of the transit bus routes. An Associate's degree and a minimum of three (3) years' experience in a transit-related field is preferred.

Essential Job Skills and Abilities: Must be proficient in or have the ability to become proficient in Microsoft Office Suite, and Google Mail. Ability to work and communicate effectively with a diverse population; work effectively in an environment with multiple competing priorities; and exercise good judgment as situations arise are required. A Commercial Drivers' License Class B with Passenger endorsements required.

Benefits
  • Wage: Starting wage is $32.20 per hour
  • Schedule: This position is 4-days, 10 hours per day.
  • Time: 8.67 hours of paid time off accrued per pay period; equivalent to 5+ weeks off.
  • Health: 92.5% paid health care coverage by GMT including medical, dental, vision, and prescription. 100% paid premiums for Short-Term Disability and Long-Term Disability by GMT.
  • Savings: GMT offers 457 Retirement Plans. After one year, employees who contribute of 3% will be matched by GMT at 5% and employees who contribute 5% will be matched by GMT at 7%.
  • Wellness: Discounted membership to The Edge Sports & Fitness Centers.
  • Education: Tuition reimbursement opportunities for courses or degree-related programs for administrative staff.


This job description is not intended to be a complete statement of the position; it is intended merely to be a guide to the general work to be performed.

GMT is committed to providing a workplace that includes people of diverse backgrounds and fully utilizes their talents to achieve its mission. GMT believes that an inclusive and diverse workplace culture enhances the performance of our organization and our ability to fulfill the agency's mission.

GMT is an equal employment opportunities (EEO) employer to all employees and applicants for employment without regard to political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, crime victim status, veteran status, disability, HIV positive status, or genetic information in employment or the provision of services. In addition to federal law requirements, GMT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.