Customer Service Specialist I

2 months ago

Fort Lee, United States 61st Street Service Corp Full time

** 61st Street Service Corporation**

** Customer Service Specialist I - Remote Schedule #Full Time**

Fort Lee, NJ 07024

**The 61st Street Service Corporation**

At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.

We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.

**This position is temporarily a hybrid role due to Covid-19 and is currently requiring working on site 2 days per week. The first 3-4 weeks may require additional days due to job training. Please note that this schedule may change at any time due to business needs.**

**Job Summary:**

The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance coverage information. The Customer Service Specialist must exhibit professional and courteous behavior at all times during patient and/or client interaction.

**Essential Functions:**

1. Expeditiously handle large volume of calls and perform work in a timely manner.

2. Attempts to collect full payment from patient or guarantor in a professional and courteous manner.

3. Establishes payment arrangements per guidelines. Documents terms in billing system.

4. Applies of payments collected over the phone to each date of service.

5. Handles customer inquiries, disputes and complaints in a professional and courteous manner. Escalates contentious complaints to supervisor or higher management.

6. Provides appropriate response immediately or indicate a call back with a business day as appropriate.

7. Obtains all insurance, demographic, guarantor information and updates patient profile as well as bill third party payers as appropriate.

8. Meets productivity and quality targets.

9. Follows communication procedures, guidelines and policies.

10. Clearly documents in system summary of work and follow up steps after each call.

11. Resolves calls in queue in a timely and efficient manner.

12. Performs other job duties as required and assigned including, but not limited to, job functions within the self-pay collections and customer service units.

13. Conforms to all applicable HIPAA, Billing Compliance and safety policies and guidelines.

**Minimum Qualifications:**

1. High school graduate or GED certificate is required.

2. A minimum of 6 months experience in a physician billing or third party payer environment.

3. Candidate must demonstrate a strong customer service and patient focused orientation and the ability to communicate, adapt, and respond to complex situations. Including the ability to diffuse complex situations in a calm and professional manner.

4. Must demonstrate an understanding of contracts, insurance benefits, exclusions and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations.

5. Candidate must demonstrate the ability to understand and navigate the payer adjudication process.

6. Must demonstrate effective communication skills both verbally and written.

7. Ability to multi-task, prioritize, and manage time effectively.

8. Functional proficiency in computer software skills (e.g. Microsoft Word, Excel and Outlook, E-mail, etc.)

9. Ability to work independently.

10. The ideal candidate is a motivated individual with a positive attitude and exceptional work ethic.

11. Must successfully complete systems training requirements.

**Preferred Qualifications:**

1. Patient financial and practice management system experience in Epic and or other of electronic billing systems is preferred.

2. Knowledge of medical terminology is preferred.

3. Previous call center experience is preferred.

4. Previous claims experience is preferred.

5. Previous experience in an academic healthcare setting is preferred.

  • Customer Service Specialist I

    1 month ago

    Fort Lee, United States 61st Street Service Corp Full time

    Career Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Customer Service Specialist I #Full Time The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and/or physician offices. Responsibilities will include collections...

  • Customer Service Specialist I #Full Time

    3 weeks ago

    Fort Lee, United States 61st Street Service Corp Full time

    Customer Service Specialist I #Full Time Job ID: 61155 Job Type: Full Time Category: Call Center Posted: 2024-08-12 Location: Fort Lee, NJ | United States Job Description: Customer Service Specialist I #Full Time from the Company 61st Street Service Corp . This job opening is available for job seekers who have a Bachelor Degree in the Call Center field. Job...

  • Customer Service Specialist I #Full Time

    1 week ago

    Fort Lee, United States 61st Street Service Corp Full time

    Job Summary: The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers and or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, updating patient and guarantor account with new demographic and insurance...

  • Patient Access Specialist I

    1 month ago

    Fort Lee, United States 61st Street Service Corp Full time

    Career Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Patient Access Specialist I - HYBRID - DERMATOLOGY #Full Time The Patient Access Specialist I provides support to the Columbia West Campus sphere that is part of a system wide access center managing large volumes of inquiries and requests...

  • Customer Service Specialist II #Full Time

    2 months ago

    Fort Lee, United States 61st Street Service Corp Full time

    ** 61st Street Service Corporation** ** Customer Service Specialist II #Full Time** Fort Lee, NJ 07024 **The 61st Street Service Corporation** At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive...

  • Insurance Authorization Specialist I

    4 days ago

    Fort Lee, New Jersey, United States 61st Street Service Corp Full time

    Position Overview:The Authorization and Referrals Specialist I plays a crucial role in confirming insurance policy benefits and obtaining necessary referrals and authorizations from payers. This role is essential for ensuring that pre-authorizations for various professional services are completed accurately and promptly before patient visits, scheduled...

  • Insurance Authorization Specialist I

    4 days ago

    Fort Lee, New Jersey, United States 61st Street Service Corp Full time

    Position Overview:The Authorization & Referrals Specialist I plays a crucial role in validating insurance policy benefits and obtaining necessary referrals and authorizations from payers. This role is essential for ensuring that pre-authorizations for medical services are secured accurately and promptly before patient appointments, scheduled admissions, or...

  • Insurance Authorization Specialist I

    1 week ago

    Fort Lee, New Jersey, United States 61st Street Service Corp Full time

    Position Overview:The Authorization and Referrals Specialist I plays a crucial role in confirming insurance policy benefits and obtaining necessary referrals and authorizations from payers. This role is essential for ensuring that pre-authorizations for various professional services are secured in a timely manner before patient visits, scheduled admissions,...

  • Customer Service Specialist I #Full Time

    3 months ago

    Fort Gregg-Adams, United States 61st Street Service Corp Full time

    ** 61st Street Service Corporation** ** Customer Service Specialist I #Full Time** Fort Lee, NJ 07024 **The 61st Street Service Corporation** At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive...

  • Authorization & Referrals Specialist I #Full Time

    3 weeks ago

    Fort Lee, United States 61st Street Service Corp Full time

    Job Summary:The Authorization-Referrals Specialist I is responsible for verifying insurance policy benefit information, and securing payer required referrals and authorizations. This position is responsible for obtaining accurate and timely pre-authorizations for professional services prior to the patient's visit, scheduled admission, or immediately...

  • Authorization & Referrals Specialist II

    3 months ago

    Fort Lee, United States 61st Street Service Corp Full time

    Career Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Authorization & Referrals Specialist II #Full Time The Authorization-Referrals Specialist II is responsible for verifying insurance policy benefit information, and securing payer required referrals and authorizations. This position is...

  • Customer Service Specialist

    1 month ago

    Fort Worth, United States Service Experts Full time

    Location: Ft. Worth, TXWhy You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU...

  • Customer Service Specialist

    3 months ago

    Fort Worth, United States Service Experts Full time

    Location: Ft. Worth, TXWhy You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Service Experts Company Perks and Benefits for...

  • Customer Support Specialist

    4 days ago

    Fort Lee, New Jersey, United States What If Media Group Full time

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at What If Media Group, a leading performance marketing company. As a Customer Support Specialist, you will play a critical role in ensuring the seamless execution of our marketing campaigns.About the CompanyWhat If Media Group is an award-winning...

  • Patient Access Coordinator I

    1 week ago

    Fort Lee, New Jersey, United States 61st Street Service Corp Full time

    Career Opportunities with 61st Street Service CorpCurrent job opportunities are posted here as they become available.Position: Patient Access Coordinator I - HYBRID - DERMATOLOGYFull TimeThe Patient Access Coordinator I plays a vital role in the Columbia West Campus network, which is part of a comprehensive access center that manages a significant volume of...

  • Patient Access Specialist II

    1 month ago

    Fort Lee, United States 61st Street Service Corp Full time

    Career Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Patient Access Specialist II - HYBRID #Full Time The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in...

  • Patient Access Specialist II

    1 month ago

    Fort Lee, United States 61st Street Service Corp Full time

    Career Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Patient Access Specialist II - HYBRID - OBGYN #Full Time The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in...

  • Patient Access Specialist II

    2 months ago

    Fort Lee, United States 61st Street Service Corp Full time

    Career Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Patient Access Specialist II - HYBRID - OPHTHALMOLOGY #Full Time The Patient Access Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for...

  • Customer Care Specialist I

    3 months ago

    Fort Worth, United States Deluxe Corporation Full time

    **Customer Care Specialist I** **The Culture at Deluxe** I've been here 33 years. I love being here because I love the people I work with. Oh gosh, I love working at deluxe. I've been here 16 years and I would say the last five years I've been working on the most rewarding project ever in my career. Love it, it's been an exciting time at Deluxe. I think...

  • Customer Support Specialist

    1 week ago

    Fort Worth, Texas, United States Airco Service Full time

    Position: Customer Support SpecialistOverview:Join our dynamic team at Airco Service as a Customer Support Specialist. We are dedicated to providing exceptional service to our clients and are looking for enthusiastic individuals who share our commitment to excellence.Work Schedule:Our operational hours span from Monday to Saturday, 7:00 AM to 8:00 PM....