Patient Access Representative

3 weeks ago


Lake Charles, United States Lake Charles Memorial Hospital Full time

Patient Access Representative (Full Time) Department: Outpatient Rehabilitation Location: Lake Charles, LA “Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated. RESPONSIBILITIES AND DUTIES: The patient access representative registers, schedules, and performs related processing duties for all patients being served by Outpatient Rehab. Duties are done in EMR system as appropriate. As a member of the Outpatient Rehab team the patient access representative is trained in performing a wide range of skilled administrative and clerical duties. Answers telephone and directs calls. Greets patients and assists in leaving and entering office. Schedules appointments for patients. Pulls and files patient charts. Scans and files Plans of Care, Discharges, Dr. letters, etc. Keeps statistics and assists in preparation of reports. Assists in billing and insurance functions. Verifies insurance in a timely manner. Communicates with physicians, lawyers and insurance carriers in the processing of patients. Maintains neat and tidy appearance of front office and waiting area. Provides secretarial services to professional staff and management. Impacts activities in other work areas on a frequent basis and contributes in multiple work areas. Demonstrates critical thought process and can work independently. Provides feedback to assist with decision making process. Works well with others. Documents detailed information in patient chart. Requires listening skills to maintain cooperative associations. EDUCATION AND WORK EXPERIENCE: High school diploma or equivalent required. Broad range of administrative and technical skills in the context of the healthcare environment preferred. Knowledge and training in medical terminology, keyboarding, and computer skills preferred. Basic skills in Microsoft Office preferred. Previous experience preferred in the areas of scheduling. Physical Demands/Work Environment: Work is light, able to lift or carry up to 20 pounds occasionally and 10 pounds frequently. Positions required include sitting on a frequent basis (sustained sitting at least up to 30 minutes); standing and walking on at least an occasional basis; kneeling, overhead reaching and stair climbing on an occasional basis; stooping and bending on a frequent basis (including while in a seated position). Must have normal coordination and manual dexterity. At times may be called upon to assist therapists in cases of urgency. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr



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