Customer Success Manager

2 months ago

Austin, United States Primary Talent Partners Full time

W2 Requirement - USC required - NO C2C AT ALL************

Primary Talent Partners has 1 opening for a Customer Success Manager to join our client. This is a W2 contract opening, contract extensions are based on performance, budget, and business needs.

Pay: $50/hr Duration: 6-month W2 contract through 11/26/2024 US Citizenship or Green Card required Location: Hybrid in Austin, TX

Description:

The Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.

Responsibilities Include

Accountable for Customer’s overall success with ***, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization Act as the central point of contact throughout the Customer’s lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels. Network within accounts in order to achieve successful execution of client’s strategy and roadmap Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals Drive adoption of *** Experience Cloud products – using data to provide insights and progress from baseline through the maturity curve Champion innovation by sharing industry thought leadership and new ways your customers can use *** solutions to advance their digital maturity Identify Customer risk, and collaborate with the extended *** team to build and activate “get well” plans Be the voice of the customer internally at *** – sharing strategic use-cases, process improvements and asks back into the internal ecosystem Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers’ success

Required Skills:

10+ years of Customer Success experience in Software as a Service, Digital Marketing Experience working at or with Agencies Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership Strong consulting skills Ability to prioritize, multi-task, and perform under pressure Exceptional organizational, presentation, and communication skills, both verbal and written Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops Effective at leading executive C-level discussions and presentations Flexibility to travel (approx. 20%)

This role may require on-location work with clients. Some clients may require employees and contractors coming on-site to be vaccinated against COVID-19 and/or to receive frequent negative COVID-19 testing.

EEOC: Upon submission of your resume to our client, you will be getting a survey from our system that asks for your participation in filling out EEO data. At PTP we are committed to candidate diversity and this helps track our progress. We will not share this information with our client until an offer is accepted and the hiring process is complete. Please take a minute to complete the survey, thank you

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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